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Business Profile

Internet Services

BLIE Enterprises, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have maintained a subscription to the online calendar service with this company for many years.However, I have been unable to successfully submit payment for since January of 2023. I have attempted multiple times in multiple ways to reach the company and have received absolutely no response.I keep vital information on this calendar and this has created a huge issue for **** hope someone with the company sees this and reaches out to me to resolve the issue.

    Business Response

    Date: 04/06/2023

    The customer reached out 3 months ago with an issue involving access to the calendar. It was resolved then from our perspective, but notification was blocked because their email bounced back. They did not attempt to access the calendar again (which would have worked) until recently, but this complaint was filed before that attempt. They have confirmed that they have access to the calendar (without further action from us) as indicated in the transcript below:

    "Ohh, I think I know what happened.  The email address associated with my calendar was full and rejecting emails about that time which explains the bounced message that you sent and I never received.
    Once I received the initial error message back in January when trying to pay for the calendar, I didn't try logging in again after the first few weeks of trying to access the account.  I only repeated my attempts to pay for the subscription so I was unaware I was able to access it again until today.
    Thank you for readdressing the issue so promptly.  This is a great relief to us as you can imagine from what I explained earlier.
    I'm also very glad to hear that the calendar is not being discontinued.  I haven't been able to find another that I like nearly as well.
    Thanks again  -- Ivy"

    This issue was resolved before the complaint was warranted.

BLIE Enterprises, Inc. is NOT a BBB Accredited Business.

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