Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, Dr. ********************** and his office were selected during spring 2022 to provide me medical care as a result of a diagnosis of melanoma cancer. The experience of dealing with the doctor and his staff was not good, and hence this complaint:1. I was not credited properly for office visits. There is no record of a payment made in cash and I seemed to have been doubled billed (and insurance claims double processed). Gross confusion. Hence, the office -- despite my (and my insurance company CIGNA's) many attempts to resolve these matters over months -- wrongfully has told me that I still owe $15 or $20. I do not. They simply won't assist. I am now receiving a collection notice, and that is disturbing and threatening. No one in the office wants to help -- they blame the Wellstar billing company, other departments...on and on. 2. Wellstar company billed me and CIGNA for a preop appointment that was never scheduled. I and CIGNA have inquired about this in writing and on the telephone, but they insist I came into ******************* for a preop appointment some days before my surgery. This never happened. I have requested documentation of this multiple times but nothing has been provided. I paid my portion of the charges ($91) since the office and Wellstar sent harassing notice, but I dispute this. CIGNA disputes this as well based on my communication with them. I was told that I came into hospital for preop tests (including Covid), but once again I never did. I have only set foot in the hospital once in my life, and that was for my surgery. No preop appointment and visit. Dr. ********************** won't assist. He says he isn't involved even though he was my physician. He passes the buck or believes he's above this patient matter.3. Dr. ********************** failed in his responsibilities to me the day of my surgery. I was kept waiting over six hours in the hospital without communication. Apparently he fell behind, which I can understand (and I told him that later). Yet instead of notifying me on a very stressful day, he and his staff ignored me for hours. When I asked him why, he said it wasn't his responsibility to communicate with his patients. Only a family friend/doctor at the hospital let me know what was going on. Otherwise I was kept in the dark and treated as if I were invisible and worthless. Thus, Dr. ********************** was negligent in his professional duties. He simply didn't bother to communicate. As a result:4. I was billed for some equipment and surgery-related things at the hospital that were revealed to me and explained in person (a breathing device and medication) but ultimately not supplied. I was told these would be left in a bag and given to me at check out, but by the time I was released from hospital (due to Dr. **********************'s tardiness and his breakdown in communication), many departments -- including the emergency room and surgery check in/check out -- were closed. I was also provided no pain medication since the hospital pharmacy was also closed. As a result, I was put at risk or not provided equipment/supplies explained to me and to be provided before the surgery. No only was this a breech in service and patient care, but I was charged for them. This is wrong. Dr. ********************** and his office has ignored these important issues and only bullied me. The doctor and his won't explain why such things occurred, get the charges reversed, apologize and be honest.