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Business Profile

Mining Equipment

Vermeer Southeast Sales & Svc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mining Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date: September 26th 2022 Purchased: Fecon VRT135 Purchase Price: $195,000 Problems:Day 1: Blown hydraulic o-ring Day 2: Blown hydraulic o-ring (different one)Day 3: Blown hydraulic o-ring (different one)Day 3: Inability to remove mulching head due attachment plate pins being too long.October 29th: failure to dispense windshield washer fluid (dispensed into cab instead of out on windshield) because the supply hose had vibrated off (poor design, hose needs a clip to hold it on) *repetitive problem *November 5th: blown hydraulic hose due to wear from poor design. ************* tech out without the proper parts to fix)December 13th: Door lock mechanism fell out (still not fixed as of May 3rd) January 23rd: Door latch pin for engine compartment door fell off January 27th: Realized that the A/C is not cooling January 27th: Weld on boom arm hydraulic cylinder failed leading to the bleeding out of most of the hydraulic fluid and leaving the machine inoperable January 30th: Realize that the mulcher head hose support mechanism is a poor design and wearing a hole in one of the hoses. February 7th: Notice antifreeze leaking into the passenger cab from under the seat (suspected heater core leak)February 10th: Connection bolt for the track tensioning arm (passenger side) breaks and falls out. February 17th: Hydraulic quick connects fail to release and have to be removed and replaced March 18th: Bolt and spring for engine compartment overhead door falls out and disappears March 20th: Connection bolt for the track tensioning arm (drivers side) breaks and disappears April 4th: Due to the poor design of the mulcher head hose support, the recirculation hose is stretched to far during operation and snaps the tip of the male end off, leaving it lodged in the female end. April 10th: Both high flow hose quick connects fail to function leaving the mulcher head unable to be detached Unresolved as of May 3rd:Door lock, A/C, heater core, hose quick connects

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