Complaints

This profile includes complaints for Around the Town Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Around the Town Moving & Storage

  1666 Roswell Rd Bldg 100 Marietta, GA 30062-3639

• 

  Around the Town Moving & Storage

  PO Box 4203 Marietta, GA 30061-4203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/30/22, I parked my car at **************************************************** to stage a house for selling. The truck from Around the Town Moving was parked in front of my Tesla.They were hired to transport part of the furniture that was going to be used in that home staging. After the 2 movers unloaded all the items, they were told to leave. The driver, after passing by my car many times, got in the stuck, reverse it and hit the front of my car. Because we have hired this company other times in the past and because there were many witnesses to the accident, I did not call the police. The next day I contacted the Office Manager, *****************************, and we I emailed her info about my car. She said she was going to start a claim with their insurance company - Progressive. After a week, I called her to know the status and she gave me the claim number and a phone number. I did not like the fact that I had to follow up their insurance for a problem I did not cause. I left at least 3-4 voice messages for the agent, but he never returned my call. I called her again and again no news. So its been 61 days and my husband is calling and emailing her with no result. Last time she said for us to give her 2 or 3 quotes. Because its a Tesla, its very difficult to find body shops that can fix it. We were able to get one estimate, and ***** can only make an appointment to take a look and provide a quote in December. As of today, she is not responding anymore. This company is not making a small effort to solve the problem. They are not reasonable, reliable, flexible. We really need them to pay for this, its a $7,500 expense and they need to be held accountable for it. Please let me know how can BBB help us. Thank you!

  Business Response

  Date: 11/02/2022

  This is an auto claim for property damage that has been sent to our ***************** Progressive for handling

  and claimant currently has an active and open claim.  Around The Town (ATT) has indicated on numerous occasions

  to claimant that ATT does not handle the front end of property claims. At their demand, we have reached out to

  Progressive on their behalf in an effort to expedite this matter.  As much as we are apologetic and sympathetic

  to the issue, unfortunately, we have no control of repair processes or wait times incurred by the insurance company

  or repair shops. ******* reached out to ATT's insurance agent on 10/31/22 (see attached) in hopes to expediting this matter.

  Currently awaiting to hear back from Progressive.  ******* also returned husbands call Mon 10/31/22  from where he called

  Fri 10/28 @ 4:49p and left a voicemail.  While we realize customer's urgency to get her repairs done, statements such as "she

  is not responding anymore. This company is not making a small effort to solve the problem. They are not reasonable,

  reliable, flexible." are all false statements and continued misinformation will be considered slanderous. 

   

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18345046
  
  I am rejecting this response because it does not show effort to resolve the problem.

  they need to make more pressure on their insurance company or pay the repair and later get the reimbursement from their insurance company. 
  what is not acceptable is to still have a damaged car after 67 days. 
  And now I cannot drive the car at night because one of the lights is not working. 
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/07/2022

  The adjuster confirmed they reached out to claimant on 11/4 and left a voicemail. Please

  see attached communication from adjuster. 

  Customer Answer

  Date: 11/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************