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Business Profile

Online Retailer

RanSony LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an air rifle from ****** and it quit working after only 200 shots. I asked the seller for a refund of approx. $280 and they wont refund the amount because they claim the gun is used. It obviously is or how would I know it doesnt work.

    Business Response

    Date: 05/20/2025

    The customer ordered an air rifle on Amazon from us (Ransony LLC), complained that the air rifle did NOT work after the usage and requested to return the air rifle. Our store on ****** automatically accepted the return request with a return shipping label to the customer, and the customer returned it to us on April 17. We inspected the returned air rifle and found the returned air rifle is a different version and is NOT what we shipped (our air rifle does NOT the *** logo, but the returned air rifle has a *** logo on it). In addition, the returned air rifle was used significantly with many scrapes on the metal parts/components and does NOT work any more (as stated by the customer). With the 2 issues (a materially different item, significantly used and not working any more), per ******'s advice, we refunded zero dollar for this return request on April 18 with all of the images we took and the 2 issues we concluded through the inspection. On May 1, the customer contacted us about the refund, we stated the 2 issues with the images and the inspection result and informed the customer we did refund the return request with zero dollar. On May 1, the customer threatened us to file the lawsuit against us through Arizona Attorney General, to complain to BBB and to file a chargeback through **************** and he did three of them and concluded that "Just remember the consumer always wins" at the end of the communication. 

    We received the letters from Arizona Attorney General, BBB and ****************, after a second thought, on May 14, we decided to fully refund the money through ****** to the customer for the sake of the time and the energy needed for customer's wrongdoing.

     

    Regards, 

     

     

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 11/20/2022 Amount: $807.48 Order #: ************** On the above date I placed an order with the seller for 2 merchandise on their **** page. A week later, the order arrived, but the shipping box was empty for some reason. I have attempted to contact the seller, but it took a week for them to get back to me. Since then, I had contected them and eventually **** to help resolve the problem. As of this report, I have not yet heard back from seller. I want BBB to get me the refund of the above amount of: $807.48 back on my credit card. Plus, I also want BBB to file this complaint publically as well. Please helpme get my refund, thank you.

RanSony LLC is NOT a BBB Accredited Business.

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