We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Atlanta Area Property & Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been placing fraudulent charges against me. They first sent out an illegal eviction, which they had to cancel because of incorrect information. Now they are withholding my security deposit and adding fraudulent charges against me. This company has not solved any issues in the home and are now charging me over $3000 for normal wear and tear of the unit. This company also has many reviews online stating how they have also ripped off other tenants

    Business Response

    Date: 12/09/2024

    Our company, Atlanta Area Property Management, was contracted to manage the property after the owner terminated their agreement with the previous property management company. At the time, ****** ******* was residing in the home under a lease agreement with the prior management company. To establish our management of the property, we required Ms. ******* to sign a new lease under our company, as the previous lease was not transferable.

    From the outset, Ms. ******* was uncooperative and refused to sign the new lease. She informed the Atlanta ***************** (***) of her intention to move, and we actively worked with both Ms. ******* and *** to facilitate her transition to a new home, which is managed by another company.
    When Ms. ******* failed to pay her portion of the rent, we made multiple attempts to resolve the matter by offering a payment plan. Unfortunately, when this was unsuccessful, we followed our standard policy and initiated eviction proceedings. Ms. ******* subsequently made a late payment, and we canceled the eviction to allow her to remain in the home.

    Throughout her tenancy, ********** move-out date changed multiple times, but we accommodated her schedule each time. However, due to these frequent changes, *** did not make payments for her final move-out period.

    After Ms. ******* vacated the property, we conducted a move-out inspection, which documented damage to the home. We have provided the inspection report and the move-out reconciliation for reference. These documents outline the charges assessed to Ms. ******* for the damages beyond normal wear and tear.

    Our goal has always been to work professionally and fairly with both tenants and property owners, and we are confident that we handled this situation appropriately. Should additional documentation or clarification be required, we are happy to provide it.


    ***** ******, Broker
    Atlanta Area Property Management, Inc
    **************************************
    Office: ************
    Cell: ************
    Direct Cell: ************

Atlanta Area Property & Management, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.