Complaints

This profile includes complaints for King Roofing Pros, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  King Roofing Pros, LLC

  2822 Calico Ct NE Marietta, GA 30062-1629

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  King Roofing Pros, LLC

  7727 Jonesboro Rd Jonesboro, GA 30236-2456

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   After we submitted the complaint, we were contacted by a different employee within the company and we got the repairs and reimbursement done and settled.
  
  Sincerely,
  
  ***** ******* was going on a bigger problem came up. I was educated that during my roof install in 2022, drip edge was not installed. This was paid out by ******** and on my invoice/quote from King Roofing(******* ******). I was also informed this was code. so they were paid for this and it was never done. we have tried repeatedly to contact ******* and his company as they owe us to have the ceiling fixed still and work was not done from original contract as stated. I got a quote for the painting of the ceiling from my own painter. I am fine with a refund now for the cost of the painting and what the drip edge cost was as I don't really want to deal with them any longer. We are going on 3 months now and I feel there is no intent on his part to get this taken care of in the manner it should be and as stated in our contract. it is very unethical business practices and no one should have to deal with this. thank you.

  Business Response

  Date: 09/25/2024

  Tell us why here...Dear *****,

  
  

  Thank you for taking the time to share your concerns regarding the service provided by King Roofing. We take all feedback seriously and aim to address any issues promptly and professionally.

  
  

  I would like to clarify the points mentioned in your statement:

  
  

   1.Response and Fix Attempts: We did indeed come out to your property multiple times. The first visit did not completely resolve the issue, but during the second visit, the leak was fixed. We have documented proof, including pictures, showing that the ceiling was repaired as promised. During the time you addressed your concern about the roof leak, I was in communication with you throughout the entire process via text or email.

   2.Drip Edge Installation: We have reimbursed you for the cost associated with the drip edge installation. We acknowledge the oversight and have taken steps to address it. Unfortunately, this issue was partly due to the actions of the former *******, who was released from his duties for not completing tasks as instructed. We apologize for this inconvenience and have addressed the matter internally.

    3.Former Employees Actions: Regarding the former *******, it is important to note that he no longer works for King Roofing. He was dismissed from our company because he refused to address the leak repair as he was upset about payment disputes, which had already been settled.

  
  

  As of September 4, the painting was complete, and a reimbursement check for the drip edge was provided as a gesture of goodwill and compensation for the inconvenience.

  
  

  We regret any inconvenience you have experienced during this process. Customer satisfaction is our priority, and we strive to ensure our services meet the highest standards. We stand behind our workmanship and labor warranties.

  
  

  Please feel free to contact us directly if you have any other concerns or need further assistance.

  
  

  Thank you for your understanding and patience.

  
  

  Sincerely,

  
  

  ******* Nesbitt 

  King Roofing