Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A paper check was suppose to be mail for my final check in the amount of $299.98. No money was ever received. The pay period was 4/8/24-4/15/24

  Business Response

  Date: 06/17/2024

  I spoke with ********************************* on Friday June 14, 2024 In several phone calls and messages. I stated and provided her ********* in which the reason why she had not received any pay. I explained to her in a email which I have attached to this complaint that if she provides me with the times sheets and her daily log notes on paper and in our EVV system that is the State of Georgia mandated Rule and Regulation to do so that I would be glad to compensate her what would have been owe to her on payroll. ******** stated that she had no proof or any way to send me any ********* that she had completed any task at the clients home and or work location. ******** falsified Doctor's ********* and was clocking in to work but was not at the client home in which is her work location instead she was at home sleep and I called her and she has admitted that she was at home sleep this all matches up with the complaints. Complaints of the client were that ******** was not at her home to help and assist her on many occasions. Our client gave office staff a list of times and dates of these occurrences  and to be trueful ********************* the agency money in return for her false clock ins. On several occasions she would go by the client home clock in and leave in which she had been paid for and had our elderly client afraid to notify the office that she was doing so until the client myself and the state of Georgia case manger for the client had a meeting and discussed ******** behavior. ******** was put on hold and services were as well for the client and at this point we lost this client behind ******** actions. The State of Georgia HFRD mandated a system EVV for these reasons because the homecare aides are known for doing things as such which is ******** Fraud is what she had done here falsely clocked and and was not there at the client residents. I have offered up a solution to fix both parties complaints and ********************************* has stated that she can not verify any *********. This is a business that go by it's paperwork. This case has been rectified in our office after ******** stated that she can not provide our company with any proof of her where abouts. 

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working for ********************** starting July 31st and have been serving her clients in the ******** **. She started working me as soon as possible without all the proper paperwork that had to be turned in. However once I started working for her after 2weeks she started threatening me saying she was gone fired me and will not be able to pay me if I dont have my paper work and stuff turnt in which was (Tb skin test)(CPR test)along with a paper that had to be notarized.Furthermore she proceeded to let me go due to me telling her I couldnt service her client on a certain day because of my brakes was bad on my car which I was driving to ******** ** all I ask was can she get me somewhere closer so I can still work and be able to service a client well she got mad at me and said she didnt wanna be mean to me and say things that I wouldnt like so she decided to jus gone head and let me go and she owes me money for a day that I went to service her client in ******** ** she told her staff ***************************** and **** that she will send me the money she owes me on my cash app ,I sent over my cash app information last Tuesday on the 22nd of August to her staff number and it was told to me she will be sending it well still til this day I havent received it I have emailed her and have been calling and havent got a reply at all so I proceeded to call her this morning to see whats goin on she pick up the phone and hung it ** in my face so very disrespectful so its been a whole week i havent got my money she owes me please give me a call in regards of this matter thank you so much. I will be sending a screenshot of her staff member that works for her txts of her needing my cash app information and aslo saying she was sending it that following Wednesday but still I havent received my money on cash app like she said she was gonna send.

  Business Response

  Date: 09/14/2022

  The proper way for payment is not via cash app and ****************** was notified that her last check was going to be a live check. ****************** was paid for, for all the hours she worked.