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Business Profile

Spa

Massage Envy-Windy Hill

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Massage Envy-Windy Hill's headquarters and its corporate-owned locations. To view all corporate locations, see

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Massage Envy-Windy Hill has 3 locations, listed below.

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    • Massage Envy-Windy Hill

      3000 Windy Hill Rd SE Ste 192 Marietta, GA 30067-8430

    • Massage Envy-Windy Hill

      3000 Windy Hill Rd SE Ste A12 Marietta, GA 30067-1639

    • Massage Envy-Windy Hill

      4622 Wickford Circle Roswell, GA 30075

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:03/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member at this location since 2015 and have been very pleased with the services, but on 03/12 I received an email that my April and May appointments had been canceled. I was surprised since I scheduled two months in advance, my Credit Card is fine as I just paid for services here on 03/03/24, so I called and got voice mail so I left a message. I was concerned that no one had called me in advance to explain why they were canceling. I live about an hour away so not a simple matter of just driving up and asking in person. I tried again and left another message the next day, so i reached out to the ****************************************** and they assigned a case number #****** only to advise me they could not help and forwarded my email to the franchise, at this time based on the unprofessional service (not by my Therapist), i asked that my membership be canceled. at this time I am still calling daily, no return calls no emails no explanation. I also understand this location is under new management and that *** factor into some of the issues. At this point i do not owe money do not have any credits to use and simply want written confirmation that my subscription has been canceled. I am sad to leave as i have seen my massage therapist at this location for many years but if this is how they do business, i want to separate myself from them.

    Massage Envy-Windy Hill is NOT a BBB Accredited Business.

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