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Business Profile

Swimming Lessons

Atlanta Swim Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

This profile includes complaints for Atlanta Swim Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Atlanta Swim Academy has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Atlanta Swim Academy

      732 Johnson Ferry Rd Ste 106 Marietta, GA 30068-4225

    • Atlanta Swim Academy

      4970 Lower Roswell Rd Marietta, GA 30068-4380

    • Atlanta Swim Academy

      4970 Lower Roswell Rd 14 Marietta, GA 30068

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I booked a swim class with Atlanta Swim Academy *************) on 9/3/2024 (see two attached emails, one is a receipt, the other is the confirmation of my registration). Immediately after that, they called me saying my kid was not eligible for that class. They said I need to change to another class and they already assigned another class to my kid (see the attached email). I said we specifically chose that session because it fits our schedule, and we know that instructor, we don't want to change to another class. I said if you won't allow us to take this session, then please cancel it and refund the money. They said no, they cannot refund me, my only option is to choose another ******* I said other lessons either did not fit our schedule or we don't know the instructors. **** still refused to refund and force the other class on us. The confirmation email, which should be considered a contract, clearly indicated which class we were paying for, they agreed and took the payment. Now, just several minutes later, they cannot honor the "contract", That's fine, then just refund us the money. It is as simple as that. I don't understand why they made it so difficult.

      Business Response

      Date: 09/06/2024

      Customer contacted and refunded.

      Customer Answer

      Date: 09/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My two year old son had been attending swimming lessons at the Atlanta Swim Academy. On Saturday, May 18th the Atlanta Swim Academy was understaffed with a sufficient amount of well-trained instructors. My son ended up falling in the pool as a result of the lacking staff. I reported the incident May 20th and did not receive a response that rose to the level of expected concern when receiving a complaint around children's' safety. Already being billed for **** lessons, I notified the Atlanta Swim Academy via email May 26th my family would not be returning to the academy out of safety concerns and to refund my card for the unused **** lessons. The customer service contact informed me the *** would not be issuing me a refund as I notified them after the 18th of May for a **** withdrawal. Unfortunately being the incident happened May 20th, I wasn't able to inform them of my son's withdrawal by May 18th. I understand the academy has a policy around regular withdrawals, however, being it wasn't safe to bring my son to their facility any longer I don't see how the policy applies

    Atlanta Swim Academy is NOT a BBB Accredited Business.

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