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Business Profile

Therapy Dogs

Paws For Life USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Therapy Dogs.

Complaints

This profile includes complaints for Paws For Life USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paws For Life USA has 3 locations, listed below.

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    • Paws For Life USA

      3100 Roswell Road Suite 125 Marietta, GA 30062

    • Paws For Life USA

      3151 Inman Park Court Marietta, GA 30062

    • Paws For Life USA

      Marietta, GA 30062-4900

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an application for a service dog about two weeks ago , and I never received any response from the business

      Business Response

      Date: 03/01/2024

      Paws For Life USA trains service animals for those with disabilities. We also train therapy animals.  When we have an application made through our web site we have a process of due diligence to do since Service Animals fall under the *** and are Federal. We need to gather information to make sure that indeed the applicant qualifies for a service animal.   We received an initial request from ***** on February 6, 2024 asking about being a puppy raiser. We responded on the same day by email stating that based on her puppy raiser information she was not looking to be a puppy raiser but in need of a service animal and advised of the forms that were needed to be completed.

      Feb 9th 2024  we received the service dog application, February 14, we received Part C the video and one letter of recommendation on Feb 16th, 2024 and the second letter of recommendation on February 16th 2024.   We then had the weekend and President *** and duly responded to ***** on the 22nd February ************************** need of Part B of the application and that form is required to be completed by her doctor. We also advised and see copy of the email attached that as soon as we are in receipt of this part of the application that we would be able to proceed.  For us at that time it would be a review of the paper work and seeing if indeed Emaji falls within the *** quidelines for a service animal. 

      We are still waiting on Part B and over the years know that getting the medical doctors application takes time.   We can only proceed once we have the necessary information. So today would be 7 days from our last communication. We have people that drop out of the application process and we never hear back from them or we may but years later.  All our applications are stored securely and indeed loaded into a secure CRM system with access only by certain key members of the non-profit board.

      Once the Part B has been received into our office we are more than happy to proceed as we would in all cases and review the whole file and set up a phone, zoom or in person meeting at our training center to answer any and all questions with *****.

       

       

      Business Response

      Date: 03/01/2024

      Please see attachments thank you in response to this complaint. We responded earlier this afternoon to complaint ID ********.  Then we updated our information for the BBB. So I guess this opened another inquiry so we are responding with the same informaiton.

       

      Customer Answer

      Date: 03/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******************

    Paws For Life USA is NOT a BBB Accredited Business.

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