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Business Profile

Tree Removal

Tree Cutters of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service is June 3, 2024. The company cut down one tree that had fallen during a storm in *******, ***** and two that were next to it due the condition of these two trees. They charged me $1,908.00. I gave them my Comerica card, and his phone it came up "Card Denied". I should have called my card company, but I didn't. He then asked for another card and I gave him my Chase ***** He charged both accounts. I got emails from both banks asking if this was correct, but the problem was that the storm took out the cable for several days and I didn't get these for a couple of days when the cable came back on. The Comerica card that his phone showed "Card Denied" was not denied. I believe he had his phone set up to show this so he could get another ***** By the time I realized he had charged both accounts, it was too late. I believed Comerica had denied the charge and ***** had also not paid the amount. I called ***** and they told me I needed to get them to come back and run the charge though. I did that and he came back again and charged my ***** card $1900.00 (instead of $1908.00). I believe he did this so there would be a question about the charge, which would make it harder for me to dispute the charge at ********. I have been working with Comerica for 2 months. He showed them a copy of the billed paid by Comerica, so he thought he was okay, but if he knew he had been paid by Comerica, then why did he request a new case (*****). and when I called him to get him to come back and recharge *****, why did he do it, knowing he had already been paid by Comerica. I live in *******, *****, and they are from ******* and I believe they have done this before. Go out of state supposedly to help and for more work, which is what they told me. I paid the $1900.00 and I am working with Comerica on the dispute. I have copies of all the paperwork, and have faxed them to Comerica. But I wanted BBB to know there is a problem with Tree Cutters of America.

Tree Cutters of America is NOT a BBB Accredited Business.

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