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Business Profile

Used Car Dealers

Marietta Sportscar Company, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, August 19th, I purchased a 2022 Moto Guzzi V85TT Centenario It had 7 miles on the odometer. ******************* was the salesperson, and *********************** is the manager.On Saturday, August 20th, 30 minutes into my first ride, the bike started leaking oil from the transmission through the bell housing onto the exhaust. When I stopped to investigate, the bike also refused to start. For reference, the bike had 34 total miles, 27 from me, all done that morning as the bike was trailered home. Calling Vespa Marietta, they asked me to trailer the bike back (Keep in mind I was 27 miles from home and 90 miles from the dealership). After going back and forth with no offer of help from Vespa Marietta, I trailered the bike home at my expense, and they came to pick it up on Tuesday, August 23rd. It took the dealership the better part of a week with multiple calls to *****, to troubleshoot the non-starting issue. It was a faulty relay and a pinched wire. They located the leak, with no explanation why it was leaking, and replaced the transmission seal They put the engine back in, took it for a test ride, and realized the now oil-soaked clutch was slipping. A new clutch would need to be installedI was informed on September 1st that a new clutch would be ordered, with no ETA on when it would be received/installed from *****, as there was no North American availability, and it would be coming from *****.Today is September 16th, and after not hearing from the dealership in 2 weeks, I reached out to determine if they had received the needed parts or had an arrival date. The parts were supposed to arrive on Tuesday, September 13, but what they received was apparently an empty box, with no clutch inside.I have asked the dealer, since the motorcycle has only 34 miles on it, to replacethey refused I have asked the dealer to refund my money, they refused

Marietta Sportscar Company, Inc. is NOT a BBB Accredited Business.

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