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Business Profile

Waste Containers

Waste Removal USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Containers.

Complaints

This profile includes complaints for Waste Removal USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Waste Removal USA has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Waste removal USA sent a bigger dumpster. They implied it was a free upgrade. Then called to over charge my wife. She asked to speak to a manager and ******* refused. I heard her ask more then three times. He was using intimidation tactics with malicious intent. When I called the manager ***** (the manager) he made it seem like ******* might have had a bad day. First you don't over charge,second you let us speak to manager. And you don't day something is an upgrade to just make a sale based on a lie.

      Business Response

      Date: 09/07/2023

      ******, as we explained on the numerous calls, we did upgrade your size of dumpster for free. With that said, we also restated that you still had a 1 ton weight capacity that we would cover based on the price you paid. We do not own these landfills, and as such, they charge us for the amount of weight in the dumpster. Based on the price you paid, we were covering you for 1 ton. Unfortunately, you loaded the dumpster with more than that weight, and we were charged for that weight at the landfill. We in turn charged you as this is in our terms and conditions, confirmation emails, receipts, and on our website. We also reached back out to your wife and let her know that although the dumpster size increased, the weight capacity was the same previous to your delivery date. We record all of our calls, and are more than happy to have you listen to the calls where we clearly state what the free upgrade was and the weight tonnage was covered too. 

      Customer Answer

      Date: 09/08/2023

       
      Complaint: 20557874

      I am rejecting this response because:
      The upgrade was not beneficial to me but to you. You were not looking after my best interest . You deliver the item I did not order as well as delivering it late. Unprofessional 

      Sincerely,

      ***************************

      Business Response

      Date: 09/11/2023

      We apologize that you do not accept this. You filled the dumpster with more items than could have fit into the **************************************** the dumpster, nor can we not pass the charges we were charged at the landfill as these items were yours that you loaded. 

      Customer Answer

      Date: 09/11/2023

       
      Complaint: 20557874

      I am rejecting this response because:
      The dumpster was not full you could walk through the dumpster.  You put my family through stress and your rep was disrespectful to my wife you did nothing about it. 

      Sincerely,

      ***************************

      Customer Answer

      Date: 09/14/2023

      Better Business Bureau:

      I would like to reject the offer of Mediation for complaint ID ********.

      Regards,

      ***************************

    Waste Removal USA is NOT a BBB Accredited Business.

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