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Business Profile

RV Repair

C. S. R. A. Camperland, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We Purchased a brand new camper in **** 2022. Took the camper camping from **** * *******. Discovered multiple problems and reported it to Camperland. They told us it could still travel and to bring it in upon our return. We have been waiting 6 months for these repairs on a new camper. We are not provided with clear communication, just promises that when the parts come in they will get it fixed. We have had many different stories in regard to completion and not one has resulted in actual completion of repairs. This was a brand new trailer and at this point I would like to return it and exchange it as repair promises keep getting delayed. We were also told by the manufacturer that the parts were sent. Yet, Camper land stated they were waiting for parts. They are now waiting on one more item. This has been six months without our brand new camper.

    Business Response

    Date: 02/22/2023

    We have been under the same strain the rest of the world has been under in getting parts. Without the correct parts, how can we complete repairs? 

    We have been in contact with both the customer and manufacturer throughout the time the unit has been here for service trying to get everything on the same page. In fact, the customer was contacted earlier today to provide an update.

    Thank you,

    Phillip P****

    Business Response

    Date: 02/22/2023

    We have been under the same strain the rest of the world has been under in getting parts. Without the correct parts, how can we complete repairs? 

    We have been in contact with both the customer and manufacturer throughout the time the unit has been here for service trying to get everything on the same page. In fact, the customer was contacted earlier today to provide an update.

    Thank you,

    Phillip P****

    Customer Answer

    Date: 02/23/2023


    Complaint: ********

    I am rejecting this response because: The camper has been under repair at the dealership for over six months. I purchased in **** and have not been able to enjoy a new camper that I am making payments on. That is over six months of payments for a product I can not use. At this point, please refund or replace.

    Sincerely,

    ******* ********

    Customer Answer

    Date: 02/23/2023


    Complaint: ********

    I am rejecting this response because: The camper has been under repair at the dealership for over six months. I purchased in **** and have not been able to enjoy a new camper that I am making payments on. That is over six months of payments for a product I can not use. At this point, please refund or replace.

    Sincerely,

    ******* ********

C. S. R. A. Camperland, Inc is NOT a BBB Accredited Business.

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