We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Lube

Pdq Fast Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

This profile includes complaints for Pdq Fast Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pdq Fast Lube has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We've come here for services several times, and on 10/28/2022, I came in for another routine oil change. Everything went fine, then I left. A week or so later, someone flagged me down while I was driving and told me that the bottom of my cover below the car (the part that protects the bottom of the car) was hanging off. I had no idea until someone told me this. I went and checked, and the person who did the oil change didn't put back the cover properly. So I then went back to the PDQ Auto Repair on 11 November to have them correctly put back on the cover. They couldn't because someone stripped off the screws and they don't have the equipment to put back on. So they zip tied the bottom of my cover to at least keep it secure. They never offered any kind of resolution. I then went to Hyandai and had to order a new cover and bolts because the one on my car has ripped since it wasn't secure. This cost me to purchase $377.00, so they caused that much in damages, and I'm not sure as to how much it will cost to put on by the dealership. I want some type of compensation for the damages that they caused to my car, this shouldn't have happened, and whoever repaired the car should have told us but they didn't, they just allowed us to leave without alerting us of the issue. We want the cost of the parts replaced reimbursed, I will pay for the dealership to put back on.

    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had alignment done 07/26/2022 after completed I drove home and did not notice anything until the next day when I drove to ******** The car was shaking and pulling to the right plus steering was at 11 o'clock which the vehicle did not do before. I called to see if I could bring the vehicle back in and I was told that they are really busy. I waited to the next day to show up at ****hrs . I went to ******* to double check my tire balance and had my rotation done on my brand new tires just encase it was my tires and all was good. I went in at **** and pdq looked at my vehicle and said it was right on the money and take it to a jeep specialist. I also noticed a scratch on my left fender that was not there before I assume that the scratch came from the alignment gear that they put on the tire.

    Pdq Fast Lube is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.