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Business Profile

CBD Oils

Let's VAPE, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6, I ordered over ***** of vape juice from lets vape. The money was debited on July 7. I waited and waited then started checking my email. I received multiple emails saying my order was being processed. I finally called the store and spoke with the manager. She informed me they do not carry that product and she didnt know why it was on the site (which by the way the last time I checked it was still on their site)After I spoke to her I then received an email on July 10 saying my order was shipped. I called both stores 2 or 3 times but the manager was never available and did not bother to call me back as she did before. I emailed them, July 12 and received an email back saying my order was refunded. I never got a refund so I continued to email them and oddly some email went through but other did not. I honestly think they blocked me. It is now August 15 and still no refund! Ive got all the emails to prove it and numbers on call log. Its an awful way to do business. Ive learned a ****** vape stores are shady especially when you buy on line! I just want my money back,

Let's VAPE, LLC is NOT a BBB Accredited Business.

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