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Business Profile

Cell Phone Equipment

CPR Cell Phone Repair McDonough

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/19/2022 I hired Cell Phone Repair CPR McDonough to repair what I believed to be water damage to Mac Pro. They appeared to be qualified to perform the service considering 4/28/2022 they successfully repaired an iPhone for me. At that time they had an advertisement that they fix Mac laptops for water damage for $99. On or around 8/23/2022 a representative from CPR called stating they had completely took apart the Mac book pro and found erosion. Please note, taking apart the Mac book was outside the scope and consent of work. They quoted to repair it for an additional cost that exceeded with Apple charges when you mail it into them considering it was under AppleCare at the time. I contacted CPR to make arrangements to pick up the device. On 8/27/2022. Representative stated they needed an hour to put the Mac book back together. Upon arrival another representative stated it wasnt ready and it was into pieces laid out on a table that they would contact me when its put back together. On 8/28/2022 I called CPR who stated the Mac book was now put back together. I arrived at CPR and was handed my Mac book now in worse condition then what I brought it in to be fixed. It is completely unusable. The representative stated it became in worse condition with them because water damage gets worse overtime and directed me to contact the technician and manager on Monday. *** made numerous calls to CPR corporate and left numerous messages to no avail of contact.

CPR Cell Phone Repair McDonough is NOT a BBB Accredited Business.

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