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Business Profile

Durable Medical Equipment

Pain Free You, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received call asking if I had pain in my back and knees. I was told I could get FREE braces to help with my pain and again "no cost to you." Package received Tuesday September 3, ******** was opened and wife read about it and seen to return you have to call for *********** wife called on September 5th ************** and was told would receive a postage return label in the mail within 7 days to send package back. We waited and still no return label. My wife called the same phone number and pressed 3 for the return department. waited over a hour but no answer. It kept saying next in line but the call was never answered. Even tried calling back pressing zero but still no answer. We tried on several different days but same, no answer.The braces are still in the original bags and never opened. We just want to return items.

  • Initial Complaint

    Date:03/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date first of march ,my insurance did not pay, all i want is a prepaid label, I have tried to work with them they just they have a plied for it this has been going for 2 weeks, they keep putting off .They hack my doctor ****** and got my records.tracking no 1ZB677C6A83203

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted randomly via phone asking me if I had back pain or knee pain and told me I would get braces. Totally free of charge through ********* I told them I did not want them and hung up a package was delivered by *** that required a signature, and I signed for it only because I had packages coming from Christmas orders. I did not open the box. I put it in the closet not thinking anything about it until I got a bill from my insurance company rejecting a $1500 bill for the equipment that pain-free you LLC sent to me unsolicited and proclaiming to be free. I have made four phone calls Trying to correct this situation and they say someone will call me back and no one has. I told the last person I was going to get a hold of the Better Business Bureau that I was sick of playing games and was not going to pay for something I did not order .

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called my Mother unsolicited, in my opinion for the sole purpose of ******** fraud. They said they could provide her knee braces at no charge. She told them she did not need any knee braces and hung up. 2 days later 2 knee braces and 2 sleeves showed up at the door. I called and could only reach an answering service. I left a message that I legally did not have to return any unsolicited merchandise but would if they sent a return shipping authorization and shipping label.. I have never heard from them. They billed ******** for $2300 for 2 knee braces that probably cost about $40 apiece at ******** They have been reported for ******** Fraud.

Pain Free You, LLC is NOT a BBB Accredited Business.

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