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Business Profile

Fast Food Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 10th I went to the McDonalds located in ********* ******* located at *********************************************************************. I paid for my order and waited for my receipt, change and order. The employee handed me my order and closed the window. I waited and she returned and asked me "What do you need?", and I responded that I need my receipt and change. She handed me the receipt and closed the window, As she was walking away I waited until she returned and asked her for the change. In a very condescending voice she repeated how much change was owed. I told her that was correct. As she walked off she said " I'll get you little change" and began to yell asking if anybody had the change. A few minutes later a young man walked up and asked " What are you waiting for?" and I told him. He then repeated the change amount and asked if I was going to really wait on it. He then returned with only some of the change and asked if I could take it. After that he brought the change and slammed the window shut. This experience was beneath the company and was truly unfortunate. I felt disrespected and dismissed. I deserved better customer service than what I received. Every customer cannot afford to allow the company to keep their change and even if they can they deserve respect in the interaction. I would like someone to contact me regarding the issue.

McDonald's is NOT a BBB Accredited Business.

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