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Business Profile

Garbage Removal

Trash Away Sanitation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm new to my Subdivision I just moved in on July 1st I feel I signed up with the wrong **************** Garbage Pickup they fail to pick up my trash last Friday then I called twice she said yesterday leave my trash on the curb they're coming after the end of their shift so I did have it still on the curb from last Friday then early this morning around 3:30am some animal got in my trash leaving a mess on my street and yard. The problem is I'm disabled and can hardly move around and shouldn't have to be cleaning trash in my yard because the Garbage truck did not pickup my trash now coming on 2 weeks and I paid for the service and cleaning up trash after being lied to by customer service still no show. I have lower back problems in my lower back, I had to go outside and clean up the mess before I get in trouble with our HOA folks here as a new customer I never expected to be dealing with this type of problem. I ended up pulling my trash back in. If they want the trash they need to come to the house to get it I'm not going to let this happens again. They need to refund me my money and I'm going to look into another trash company.

    Business Response

    Date: 08/10/2022

    We do not show a customer with that name in our system. The name on the account for that address does not match the name on the account? However that account  has been a customer for over a month, she has not had an issue up until this past Friday when a new driver learning the route did make a mistake, We as a company did make it right by sending a truck back out to remove the trash for the customer. The customer also never called in about the issue on Friday she went straight to ****** to leave a review then followed that with a message on ******** not giving us anytime to pull footage from our truck to see what would have went wrong with her pick up. Once we did see the footage off our truck we then reached back out to her letting her know we would then be sending a truck back out to her and that we apologize for the inconvenience. As a company we did fix the issue and owned that we made a mistake. She also has not asked us for a refund or to close her account out, if this is something she is wanting to do we can refunded the remaining balance on the account to her and close the account, she would need to reach out to us in order to do so. There is not much more we can do at this point as we have already sent a truck back out.

    Customer Answer

    Date: 08/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Trash Away Sanitation is NOT a BBB Accredited Business.

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