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Business Profile

Hair Styling

Balayage And More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Styling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in for a free hair consultation, in which, she charged me for. The consultation was with *********** to let me know if she could help with my hair loss problem. She examined my hair and said yes that she could help my hair get healthier. She proceeded to start "mapping my hair" then grab the scissors and completely cut off of my hair off without telling me what she was going to do. On top of that she perm/relax my already damaged hair (which is all over the news that relaxers are not good for hair). I left the salon in a state of shock looking like a bald headed man. I texted her later and her response was "your appointment has been cancelled and thanks for the feedback". Absolutely horrible customer service and even worse as a stylish.

  • Initial Complaint

    Date:10/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to for a free hair consultation, in which, she charged me for. The consultation was for *********** to let me know if she could help with my hair loss problem. She examined my hair and said yes that she could help my hair get healthier. She proceeded to start "mapping my hair" then grab the scissors and completely cut off of my hair off without telling me what she was going to do. On top of that she perm/relax my already damaged hair (which is all over the news that relaxers are not good for hair). I left the salon in a state of shock looking like a bald headed man. I texted her laterly and her response was "your appointment has been cancelled and thanks for the feedback". Absolutely horrible customer service and even worse as a stylish.

    Business Response

    Date: 11/30/2023

    With all due respect consultations are a service within themselves and all new clients are required to have a consultation before any services are performed. Heres my booking link that confirms my very strict booking rules. The customer and I had a very detailed consultation and it was my recommendation that we cut the damaged hair off and start fresh. We discussed the price and the controversy on new about relaxers and the people affected by them. We also discussed the how products and ingredients have changed over the years and my recommendation was to move forward and she the customer agreed hence her beautiful hair cut which she received numerous compliments prior leaving the salon. I believe the problem started when it was time to pay for the services rendered. There was a clear understanding in the cost and after I completed here hair and she paid we discussed the bi-weekly upkeep and thats when she became concerned when we discussed the price of the bi-weekly upkeep. I told her shed need a shampoo and style and a scalp treatment and or a hydration treatment. I gave her my booking link and the next thing I know I got this fabricated review. Im beyond professional and I go out of my way for my guest! I think its unfair for someone to complain about a service they originally love because it exceeds their budget. A simple conversation couldve fixed all of this and maybe I couldve worked with her and some of my prices however moving forward I wont be accepting any appointments from here. All business isnt good business and the customer isnt always right. Again heres my booking link if youre interested in seeing my prices and how one person isnt exempt from the rules! My consultations and time cost.

    *********************************

     

    Customer Answer

    Date: 12/01/2023

     
    Complaint: 20807063

    I am rejecting this response because:

    Sincerely,

    *****************

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