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Business Profile

Health Club

Gold's Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Gold's Gym's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gold's Gym has 2 locations, listed below.

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    • Gold's Gym

      1090 Regency Plaza Blvd McDonough, GA 30253-6668

    • Gold's Gym

      250 Business Center Dr Stockbridge, GA 30281-9026

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/04/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with Fitness 2020 on Octubre 27 of 2022, for personal training, it was confusion about the dates and about the payment, I wasn't aware that it was going to be 420 dollars per month, I told them that I couldn't afford that much, ****** on of the personal in charge told me I could sign for one day per week for a total of 4 weeks and it only was going to be 140 per month! We agree, then ****** and ******* the personal trainer got into a disagreement, and she told me that ****** was going to be my trainer and he was going to take care of me, she walked away, never got the days or time that I was supposed to train, ****** said he was going to have ******* to get in touch with me, never happened, I called them back on the 31st of October to see dates and times, ****** said he was going to have The trainer to call me back, didn't happen, I called back on November 1st, because I can't schedule anything without knowing what is going on with them! I called and explained the situation the person I spoke with said he was going to make sure the trainer gets back with me, I asked to cancel the contract, he said they can't do it, but he was going to make sure the trainer gets back with me, at this point I just want the contract to be over and don't have nothing to do with the personal trainer anymore!

    Gold's Gym is NOT a BBB Accredited Business.

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