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Business Profile

Jewelry Stores

A La Couture, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The merchant shipped me damaged goods. I provided them with photos they acknowledged that it was damaged although they claimed it happened in transit. This simply was not possible, otherwise I'd have seen the missing stones in the packaging.Regardless, I was only days away from my event so they could not send me a replacement in time. Their solution was to ship me stones - that did not fit properly - and I just couldn't use the items. I requested a refund. They said they'd provide me with one if I returned the items. I did, and they received them. They did not issue me a refund.I opened a dispute with my card issuer and they have been providing them with fabricated information and photos they claim that they took photos of the item before they shipped it which conveniently did not exist when I originally told them I received the item in damaged condition.This merchant has been lying to **************** to hold onto both the item and my money. The solution to this is very simple, provide me with a refund and go on with your life.

A La Couture, LLC is NOT a BBB Accredited Business.

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