Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged to prep my RV for delivery and training to use the *** The training was inadequate but far more than that within hours of delivery there were 30+ things wrong with the *** This includes equipment listed on their website that wasnt actually installed on the *** I have asked for them to return my money and pay me for the roof rails and the expense of installation. They have referred my claims to their attorney and best as I can tell they intend to do nothing. They said it was the manufacturers fault that they had the wrong info on their website.

  Business Response

  Date: 04/19/2024

  This complaint is unfounded and is presented under a perception of extortion via Southern RV's counsel and the OEM's representation. Current counsel is investigating this matter for civil harassment and refutes all claims by Ms. ****** The BBB complaint only adds to a library of vulgar, malicious, and hateful communication with no basis by Ms. ***** ******

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trailer brake system and when I got home and-prepaired to install it I noticed the brake control k*** was missing. I contacted **** who sold me the part and said it was in there. why would I you want a control k*** only? I contacted them with in a day of getting the electric brake system. He said they don't take electric parts back for return or refund.This should not be allowed to happen. Now I have to buy a controller and k*** indicator.

  Business Response

  Date: 04/01/2024

  Letter received from BBB on Monday, 01 April, 2024.  Note that the complaint was filed as a guarantee or warranty issue, however it is a lost or missing part issue.  Further details on the part below.

  I have spoken with Parts personnel regarding the matter.  **** as well as a counterpart confirmed that they opened the package with the customer and confirmed its contents prior to the customer leaving the store.  Upon receiving a call from the customer regarding the missing part, **** spent quite some time searching the parts counter, the showroom, and even the outdoor patio to look for the missing plastic ****, but didn't find it. 

  After receiving the letter today, I called and spoke to the customer.  I confirmed with him that only the k*** was missing, then stated that we would contact the manufacturer to see if it could be acquired for him.  The customer declined, stating he had already purchased the parts assembly elsewhere (not just the missing knob) and that no further action was necessary.

  We do our best to ensure that our customers receive all of their parts upon purchase.  On special orders like these, we will confirm that all parts are within the package prior to the customer receiving their order.  Unfortunately in this instance, the k*** appears to have simply been lost post sale.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we bought a ** from them in August of 2023. They were advised that we were selling our home and moving in January ****. We attempted to get everything done before we moved in. A part was missing and they said that they were waiting for the part to come in and we spoke with ***** in the service department. ***** said we would have to wait until after the holidays, which was understandable. So we called and called and was told to wait. Now they are saying that some kind of show is coming up and we will have to wait until after the show. The sales person was excellent (****) and the finance person (*************) was just as good. Dealing with the service department (*****) has been the worst experience. He returns calls on the issue after we call and that is the ONLY reason that he returned the call. He has taken zero interest in fixing the issue that they are responsible for fixing. Now we are told they have a camp site and we should bring the ** there for days to have it fixed on. We have the ** on our property and we are not trying to move it for days. The ** requires a certain type of vehicle to move it, which we don't have. A friend moved it in it's present location. Our house has sold and this is where we reside until the new house is built. Our entire life is now in this ** and expecting us to relocate all of our worldly possessions is ridiculous when they knew our plans and what we were doing way in advanced sbd agreed to have it fixed before the date. Asking for the owner or a supervisor has produced zero results. We need help just getting what we are due. We are not dissatisfied with the **. We love it. But having this resolved so that we can just live in this much smaller location than we have in over 20 years requires it to be as we paid for and are requesting.

  Business Response

  Date: 02/02/2024

  Between when the letter was mailed and received, our Service Manager ***** has already scheduled for the ** to come in for repairs.  In order to properly make these repairs to the customer's vehicle, we needed both the parts (special order that arrived during the holidays) as well as space in a bay.  ***** has arranged to have the ** moved, at no expense to the customer, both to and from our service facility, due to the customer not having the vehicle to do so.  Note that this is not included with the sale, but a concession that we have made to assist the customer.  Some of the needed repairs are not simple, so some time could be necessary to complete these repairs.  We are aware that the customer resides in their **, as many of our customers do, and will complete these repairs and return the ** to them as efficiently as possible while ensuring a proper repair.  The offer we made for the customer to stay in our campground overnight during the repairs was to make this as easy as possible for them considering their circumstances.  We always try to offer as many options as possible, then let the customer choose what suits them best.

  We look forward to picking up the customer's ** on Thursday, 15 February and resolving this for them.