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Business Profile

Mystery Shopping

A Customer's Point of View, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mystery Shopping.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent a letter and a check for me to cash and to complete a secret shopper job, however the check bounced after I completed the job. The check was returned as forgery by my bank and now I am out $ *******. SCAM.....

    Business Response

    Date: 11/21/2023

    So sorry this happened to you but we did not send you a check. This was sent by a scammer that is using our name.

    1. ******* and CVS are not our clients

    2. We do not have a ************************* working for us

    3 Our url and our emails are *******.com, not consultanta.com

    4. All of our office numbers have ******* area codes

    5. Most likely the check you cashed does not even have our company name printed on it but another company in a completely different industry and state.

    6. For additional information, visit ********************************************************************************

  • Initial Complaint

    Date:06/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company blacklisted me for no reason, and failed to pay me for a job I performed. *************************** has referred to me as a flake and says I didn't do job. I completed job and they have erased my account without warning.

    Business Response

    Date: 06/27/2022

    ******************** self-assigned two different recorded phone calls but did not complete the calls, thus we unassigned the assignments and deactivated him from our system. Since the calls were not completed, there is not a payment owed. 

A Customer's Point of View, Inc is NOT a BBB Accredited Business.

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