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Business Profile

Online Retailer

Fits R Us

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, my name is ***************************, and Im requesting a refund for my purchase from the Shopify store ShopFitsRUs . I had ordered the ATL HANDMADE TAPESTRY JACQUARD ZIPPERED JACKET (order # *****) for a friend in December of 2023 and it arrived in February 2024. Unfortunately it did not fit, and when I expressed this to the seller, I was told me that it could be exchanged for a different size.After waiting for two months, I was finally sent a shipping label to send back my item, and the order # for my replacement was created (order # *****). The tracking number is **********************, shipped via USPS.As of today, Its now been several months since I sent back the jacket (the tracking number confirms it arrived without fail) with no communication on when my item will arrive, and at this point, given the fact that the Shopify store is now closed, it seems that it my item will not be coming. At this point, after going through months of back and forth with this seller, I simply just want to be compensated for the my purchase, as I do not even have the original jacket that I bought, nor has my replacement come as of writing this email. Ive been more than patient with the seller, but thus entire situation has been extremely frustrating, and the worst part is that Ive already contacted Shop / Shopify about this issue twice and it seems like no effort was made to contact the seller and rectify the issue. If theres anyway to receive the replacement jacket in the correct size, Ill begrudgingly accept it. But if not, its imperative that I get refunded for the original purchase total.

  • Initial Complaint

    Date:07/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 15 2024 i made an online purchase of ****** from the business fits r us. They took my money and I never received my purchase. I contacted the business twice asking for a refund, once by email and once by direct message on Instagram but still did not get a response from them. They still continue to send advertisements via email and actively post on social media but cant reach back out to my messages.

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used paypal to order a birthday gift for my *******. I used her name and her address to ship. It's been over a month with no tracking number and no update. They have multiple emails and I attempted to contact them with no response. I submitted a complaint with PayPal and they have responded with a copy and paste saying no information or update only thay my order was placed and there could be shipping delay for international. I'm in the *************. ************************************ ************************************** ********************************* Paypal message from 5/23, 5/25, 5/27, 6/4, 6/5 Hey *************************, Thank you for reaching out. I apologize for any inconvenience you've experienced. I can confirm that your order #*****, placed on 2024-05-06, is being processed and will be delivered soon to ***** *****************, ***********, **********, *****, *************. We understand the importance of this gift for your cousin and are working diligently to ensure it reaches you promptly. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. Moreover, the carriers delivery process and matters are beyond our control. For further updates, please refer to our shipping policy at *****************************************************. If you have any more questions, feel free to email us at fitsrus1 @ gmail.com. Thank you for choosing us, and please reach out to our support team for any further assistance.I want the product delivered or a refund at this point. I was there website shut down so no one has to go through this.

Fits R Us is NOT a BBB Accredited Business.

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