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Business Profile

Pellet Guns

Blank Gun Armory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pellet Guns.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a couple blank guns, received a email that I needed to call and verify who I was, I did that, was told I would receive then in 3-10 days, . receive an email stating they were delivered but they r not in our at my post office.

    Business Response

    Date: 05/05/2025

    Once an order leaves our facility, it is in the hands of the mail carrier. This customer never once contacted us to resolve this. It was delayed by the ****, which is out of our control. We do however have a claims process after 30 days with no movement. That is NOT the situation here. Their package was delayed and is still on its way as of May 3rd. They will receive it. It was not delivered to a ************ It is being delivered to them. There should have been no reason to contact the BBB. They should have contacted us for assistance and information. No contact by this person was ever made with our company, and I would know, as I am the Sales Manager. Thank you.

     

    Tracking Number:
    9261290989371630754522
    Copy Add to Informed Delivery
    Latest Update
    Your item arrived at our **** facility in DES MOINES IA DISTRIBUTION CENTER on May 3, 2025 at 3:18 am. The item is currently in transit to the destination.

    Get More Out of **** Tracking:
    **** Tracking Plus
    Moving Through Network
    Arrived at **** Regional Facility
    DES MOINES IA DISTRIBUTION CENTER 
    May 3, 2025, 3:18 am 
    Departed **** Regional Facility
    DES MOINES IA DISTRIBUTION CENTER 
    May 3, 2025, 2:56 am
    Arrived at **************************
    DES MOINES IA DISTRIBUTION CENTER 
    May 3, 2025, 12:02 am
    Arrived at **** Facility
    OXNARD, CA 93036 
    April 27, 2025, 7:17 am

    Customer Answer

    Date: 05/05/2025

     
    Complaint: 23247572

    I am rejecting this response because: I attempted to contact the "company"only to receive a dropped call and an email that could not be replied to . and the address I gave is the post office and the tracking number said it was delivered over a month ago. I believe it is a scam.

    Sincerely,

    ****** *******

    Business Response

    Date: 05/06/2025

    That is absolute nonsense. We respond and work with customers every single day. I even emailed you yesterday to your email that you provided on your order. I also called you, but you left a non-working phone number on your order profile. Weird. How does that look for you? I left you tracking for your order that is still to be delivered. You also charged back on your credit card. The items are being delivered to you. Technically, that is theft. If you accept delivery of these items when they arrive, and you have charged back on your payment method, you have NOT PAID for your items. This needs to be rectified immediately. Below is the text of the email that I sent you, that I still DO NOT have a response from you for. It appears in this matter, you may be, in fact, the UNTRUTHFUL one.  *********** is reaching out to you directly, and you are FAILING to respond, deceptively charging back on your credit card for items you purchased that are on their way to you. You Never contacted us, and if you did, it was a failed measly attempt and no real effort on your part was put in to contacting us. Again, below is the test of the email that was sent you yesterday. I would encourage you to respond and rectify the situation directly with our company. *********** has been in business over 60 years. This is nonsense and your complaint is unjustified and unfounded. Thank you. May this also be noted by the BBB that we have reached out to this person who is complaining and they are failing to respond to us.

    Hi ******,


    Can you please call me about this order? It is actually still on its way to you, but was held up by the ****, please see tracking below. It is going to be delivered. I also received your BBB complaint. I thought this was strange since you did not even once contact our company first. Had you done that, I could have helped you resolve this. I also realize that you charged back on your credit card regarding this, however, the items are still on their way to you (see below). Can you please contact me at the phone number below so we can resolve this matter? Your time and attention in this matter are greatly appreciated. Thank you.


    Tracking Number:
    9261290989371630754522
    Copy Add to Informed Delivery
    Latest Update
    Your item arrived at our **** facility in DES MOINES IA DISTRIBUTION CENTER on May 3, 2025 at 3:18 am. The item is currently in transit to the destination.

     

Blank Gun Armory is NOT a BBB Accredited Business.

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