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Business Profile

Recreation

Home and Recreation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation.

Complaints

This profile includes complaints for Home and Recreation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home and Recreation has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pavilion and hot tub in January 2024 from the disputed business. February 26, 2024 was the initial hot tub and pavilion delivery date. The company only delivered the pavilion. February 28, 2024 a text message was received stating that she had a standard hot tub and not the exact hot tub that I ordered. She stated that she would order my hot tub and it would be delivered in a few weeks. March 18, 2024, the company delivered the standard hot tub and not the hot tub that I paid for, as if I would not realize it. March 22, 2024, *** stated that the supplier sent the wrong tub and that they were building the hot tub and that it would take 2 weeks to finish and then ship. It is now 4/21/2024. I have yet to receive the hot tub that I ordered. I have several text message receipts from *** giving me medical excuses but no resolve of when my hot tub would be delivered. *** stated that she has ordered the correct hot tub in March and stated that she would provide the tracking number of the warehouse where the correct hot tub was being built. That conversation was on 4/14/2024 and she has not provided the order number or shipping information.-I am now requesting a refund of the hot tub at this time because I do not feel that the company has any intention on delivering me what I ordered.I researched the company's rating and it seems as if there is major discrimination against people of color. The only review on the list where the customer had an issue and the company made right by it was a customer who did not look like myself. I continue to get the run around from *** and her family members, which seems to be only lies and empty promises. This is not a reputable company and the products do not seem to be new. They seem to be refurbished. I have been very patient with this company and tried to give them time to do right by my purchase. I would like a refund of the product as they have not fulfilled their end of the business deal.

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased what was to be a new custom built swim spa. ********** delivered a used spa with damages panels and leaking plumbing. They have not honored the warranty, They claim it came from the manufacturer with refurbished panels, They claim they have received new panels from manufacturer to replace the panels with holes filled with putty. They have not responded to my calls concerning the warranty repairs for leaks. The Manufacturer claims they did not send the tub with holes in panel but have sent to merchant replacement panels. Manufacturer - **********- will only stand behind the warranty for parts and will not refer me to another responsive dealer to service warranty.

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