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Business Profile

Spa

True Rest Float Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my membership nearly a year ago. 2 weeks ago they charged me for 5 months of membership in 1 week. When I call the front desk girl said I have to dispute through the bank and they have no record of these charges. I have asked to speak to an owner, manager, or corporate but only the front desk girl will respond saying there is nothing they can do. The bank has provisionally returned 4 payments but will take so much time to sort out. True rest is able to reverse charges quicker.

    Business Response

    Date: 06/12/2024

    This clients card was attached to her ex boyfriends ***************** account! They both signed up together and she put her card down. This client was refunded $520, which is more than what she asked for. This complaint should be deleted as this client has already received a refund.

    Customer Answer

    Date: 06/14/2024

    This is untrue. We did not sign up together but both had an account but signed up at different times. He was not charged after canceling only I was. I did receive a refund of what was taken from me. Not more than I asked for. You were not authorized to take my money and lied about having a manager. As far as I was concerned the matter was over. I have provided all my documentation as back up. This should not be removed.

    Customer Answer

    Date: 06/16/2024

    *** and I did not sign up together. I became a member a few weeks before he did; we even received different membership rewards when signing up. He put his card down and paid exclusively for his as I did mine. At no time did he ever pay for my membership. I can supply bank records for both accounts if necessary. The only cross over is that I would make the appointments and I also asked for the cancellation. It appeared that everything was cancelled for quite a while before being charged again. 

    I attempted to contact True Rest *********, called the True Rest in downtown *******, and sent a message via Linkin to members listed under their corporate page to resolve this situation.  True Rest was unresponsive at all angles. I filed fraud with my bank, and we did all the necessary paperwork. At that point, I was charged for another monthly fee!!  I then posted my experience on True ************* page. I got a call almost immediately from a woman claiming to be the manger. She said that she had just begun working for the company in the last 2 weeks. She had found the issue and would reverse all charges. The bank informed me that if there was an issue they could take the money back within a 30-day timeframe. At this point True Rest can work it out with my bank.

    More than what I asked for? I asked for a business to refund of the money taken from my account for services that were not agreed upon. It did not need to go any further. I did not want to waste my time and energy going down this path. It has been a huge, unnecessary inconvenience. The response they provided shows how small minded they are in business dealings. This response is nothing but misinformation and lies. The first sentence of - Ex boyfriend is nothing more than *****. How can a business know of my relationship status; FYI... not an ex-boyfriend. Shame on you!! This complaint is legitimate and should in no way be deleted. This company has not acted in a trustworthy manner nor practices good business. Consumers should be informed. 

     

     

True Rest Float Spa is NOT a BBB Accredited Business.

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