Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ****** ***** from InspectGeorgia to inspect our home in ******* and he gave us a report and told us the house was in overall great shape. No major concerns just an issue with the chimney pan and changing the smoke alarms. He even raved about how well the deck was built that he usually encounters decks with a lot of issues. Within the first few weeks we noticed broken window frames that lets in outside air, leaking faucets in every bathroom, the shower had been leaking (a plumber spotted the issue without even getting down to inspect it properly) which caused water damage on the main level. The fridge the old owners leaked so we had to replace the floor which we then also realized the door threshold to the deck was soft and upon removing it discovered rot and mold. The deck he raved about has the railing completely falling apart which is a major risk so we do not even go out there until we can afford to fix it. My husband called him and brought up these concerns to the inspector and he said, and I quote, “that house worried me.” That was never relayed to us obviously or we would have never bought it. We requested our money back to at least cover the shower repair and just said he would call us back, never did. We left a negative ****** review and he acted like my husband was not a customer to fool potential customers, he knows who he is. We called him after he replied to our review (as soon as he heard my husbands name he immediately knew who he was) and he proceeded to yell at him that how dare he leave a negative review and a bunch of unpleasant things and never once had apologized or tried to make things right. I have never dealt with such an unprofessional person. I do not think asking for our $475 back is being unreasonable after we bought a dump of a house thanks to him. I have a suspicion he works with ******* (the company we used) to help close homes quickly and does not actually fully inspect or care about the condition of the home.

  Business Response

  Date: 07/05/2023

  Yes we inspected this home ********* of 2022 and the home needed repairs and maintenance which were noted in the report along with 242 pictures. This explanation that they have now made has more info than the two phone calls and the ****** complaint are all different.  The contract and inspection agreement is signed by the inspector and the client before we step foot on the property simply to avoid situations beyond the inspectors control. The agreement states that the client notify the inspector within 14 days in writing after the moment they find a defect that was not mentioned in the detailed 60 page narrative report. We would come out and resurvey the property and make a judgement then looking at the issue in person, a home inspection is non intrusive and not exhausting VISUAL inspection. We do use special tools and measuring devices when we see a problem that needs further review. We never heard about any defects by a text message, voice mail nor ** **** till ***** ****, over six months after our client states all has been repaired and updated decided to demand their money back. Just two weeks ago we ask if one of our representatives could revisit the home. The home owner refused, we did send them a copy of their agreement and a copy of the international association of certified home inspectors ***** *** ********* ** ******** *** **** **********. I explained  all of this before inspecting the home and I have their Signature and initials on the document. We have tried to work with the home owner and offered a refund and they refused to simply reply back. That was two weeks ago and we are closing the file.   We have tried everything in the agreement but the fact we have never seen any of the items they claim are wrong this would be best. No one from InspectGeorgia said that the house worried us, fake news.  No more contact, case closed.