Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ***** * 2023, P & J Sitter Services, owner ****** *******, was hired by my brother and mother to take care of my mother since she was sick with the expectation of submitting the invoices to **** ***** **** **** ********* ******* for reimbursement. My Mother asked ****** if he had a business license and he told her he did. The sitter (******* *****) came Monday- Friday from 9-4. My mother paid her by check at the end of each week. Check was payable to P & J Sitter Services.
  
  My brother was the POA and lived in *************, while I worked and lived in *********, NC.
  
  I got involved with the insurance company at the end of **** as my brother had a lot on his plate taking care of both elderly parents and talking with the insurance company about the status of the claims.
  
  I started calling **** ***** **** ********* ******* to find out what was going on and why wasn’t my mother’s claim moving forward with a reimbursement. The 30-day period had already been completed.
  After speaking with ** ** **** ** ********, I found out they had sent ****** a fax to his fax number that he provided to them on **** **** * ***. Each time a confirmation of receipt was returned to **. ****** claimed that he never received these 3 faxes on a recorded line with ** on **** ** ******** with a conference call between the adjuster ***** ********, myself and ******. We all agreed that ***** would resend all the information, cover letter explaining what was required and forms that needed to be completed and returned to ** to move my mother’s claim along. He was given instructions on how to email, correct email address, if file is over 5 mbytes to put in 2 emails and once email was received, he would receive an email confirmation saying that it was received by **. And he was to copy me on his email to **. ***** ********, adjuster at ** sent the email at ****** **** to ****** and copied me. ****** said he would send it all in today being ****. I did not get an email from ****** with the forms he was supposedly sending into **. He sent a text on **** at 4:27 and said they were emailed on ****. I called ** **** to confirm that they were received. In the meantime, he is telling my mother that he did send in the forms, but I’m checking with ** every other day and nothing.
  
  
  
  I ended up having to go down to ******* since my dad went to hospital. So, we decided that we needed to meet ****** in person with my mother and brother to ask him about all these forms. We agreed he would come to the house on ****** **** at 3pm. At 3:30. He was not there so I sent him a text. Had a reason that a sitter *** * ***** ****** ** ****. He asked me to leave them in the mailbox and I said no we want to meet in person. He couldn’t come so we talked on the phone. I went over everything he was supposed to send to ** and asked if he had any issues with sending this in, he said no. He told me he would send them in on the following day, which was ******* Again, I did not get a copy of his email.
  
  He did end up finally sending in some forms and a statement saying he did not have a license on **** ** ******. ** received a handwritten initial assessment, a statement saying he did not have a license, one page care note. This information was not what was requested and he couldn’t provide what was needed in order to move to the next step with my mothers claim. So, all those months of paying him were not going to be eligible for reimbursement.
  
  ****** ******* had plenty of time and circumstances to tell me that he was not licensed and that he did not have the proper paperwork to send to **. He purposely drug his feet or stalled because he knew we would have fired his services and got another one that was licensed.
  
  
  
  Resolution– Want to have him investigated for unethical behavior and mostly want to make sure that my referral of him and his business is made aware to all those seeking elderly care for their family members.
  
  
  
  Thank you for your time and concern about this issue. I'll be happy to provide more details if needed.