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Business Profile

Broadcast Companies

HiCast Sports Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Broadcast Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A year ago I signed up for HiCast Sports Networks on demand video service. They require an automatic monthly renewal. They provide nothing to inform you that you are being charged or any reminder that you will be billed. I first used this when my son went to a baseball tournament and I wanted to save videos from the tournament. I forgot to cancel for 6 months so HiCast charged me each month even though I did not use the service but they never reminded me or sent me a monthly receipt to remind me. I asked for a refund and they said they would not refund me. Fast forward another year and the same issue. This time I remembered to cancel the subscription after I was charged for four months of service. Again I only used it for the first month. Companies that require you to subscribe for auto renewal should also be required to provide reasonable notice that you will be charged or receipts to show you were charged. This company offers a service that is obviously temporary in nature but hides their charging tactics to take advantage of people with a required subscription.

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to watch my granddaughter play softball in March in *********. She was there for 4 days to play . So I connected to HiCast to watch her . Only signed on for her games @ $19.99 . Then they keep charging my credit card for ***** May , June and now July . I have called and left messages. I have texted and also emailed them. They just keep charging me. I want them to credit my credit card for 4 months at $19.99 each month . I cant get them to stop charging my credit card. I dont know what else to do. Im on a fix income. I watch her play 2-3 games and I have paid $ ***** to much for the 4 months they keep charging me . I want them to stop charging me and give me a refund on my credit card . I will never do this again . A very unhappy Nana. . Out $***** Thanks *************************** ************************************

  • Initial Complaint

    Date:09/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I signed up for the service I immediately canceled it. Ive never used it as you can probably see. They keep taking ***** out of my bank every month. I tried to resolve online but hasnt worked. Now theyre saying my email doesnt match an account. They asked last 4 digits of my card Havent heard a word. I want my account closed and the money back they keep taking out. If you need to call me, please do. I dont answer numbers I dont know but leave a voicemail and Ill call you right back. Thank you in advance for your help with this matter

    Customer Answer

    Date: 09/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This has been resolved

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $29 for a package from Hicast Sports Network to stream my grandsons baseball games at Sports on the Beach in ********. On Saturday May ********************************************************************* off. On Sunday it would only show 3 seconds of video then buffer then log me off. I have requested a refund from them but felt the need for BBB to also contact the business i. Regard to this matter.

HiCast Sports Network is NOT a BBB Accredited Business.

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