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Business Profile

Heating and Air Conditioning

Advantage Mechanical, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent someone to fix my heat. The heat upstairs wasn't working but it was working downstairs and has been perfectly fine for years. They showed up, fixed the heat upstairs for $250. As soon as they left, the heat downstairs has suddenly stopped working. I called the next day and their excuse is that the heat downstairs was still working when they left. Even though, after they left, the temperature has dropped constantly by the hour. Now they want to recharge me a minimum of $100+ to come back out and fix the heat downstairs. I've already asked my husband to dispute the $250 charge because they basically fixed the upstairs and damaged the downstairs heat so we really profited nothing. He is trying to negotiate to be kind and wants to believe that i downstairs heat just happened to break down randomly after this company was tampering with our heating system. Plus, they have the audacity to try and recharge us instead of fixing what they obviously broke. I do not recommend this company unless you want to throw away a few hundred dollars. We are already struggling and falling on hard times. This is really disheartening. We have a family and we are not made of money. This is bad business.

    Business Response

    Date: 01/29/2025

    Mrs. *****,

    We are very sorry you feel this way, however we provided you with a **************** to diagnose one system, the upstairs system. Our standard serve fee is $75. A high voltage repair was completed for $175, again our company fee for this service, which concluded restoring power back to your upstairs unit leaving it working properly. Communication was made with your husband throughout the appointments entirety as he was present with our technician. The downstairs system was never serviced by our company. Another charge was never discussed to return to the property. Our services were concluded and completed. Please feel free to contact another contactor for any of your HVAC needs going forward. 

Advantage Mechanical, Inc. is BBB Accredited.

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