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Business Profile

Beauty Supplies

Radiant Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for Radiant Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Radiant Beauty has 2 locations, listed below.

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    • Radiant Beauty

      250 Doc Darbyshire Rd STE 1 PMB# 305 Moultrie, GA 31788-4168

    • Radiant Beauty

      2801 Washington Rd STE 107-263 Augusta, GA 30909-2355

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** **, sample products received but they won't cancel a so-called subscription that they have which will keep mailing me product. I wish to have any future shipments stopped and cancelled. Also, the product didn't work so I wish to return what I have received. They told me on the phone they cannot cancel the subscription. Who says this and won't help cancel ?
      Please help with returning the product and cancelling their subscription.

    • Initial Complaint

      Date:05/19/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On *** *** 2023 I was charged $129.95 from Radiant Beauty and did not authorize any transactions. I do not even wear make up. I called and they refused to issue a refund. I had to cancel my brand new debit card because of the unauthorized transaction.

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid minimal for trying the product out. Then they sent me 2 more shipments, without my consent, VERY EXPENSIVE!!! There is no contact information in the package or on the product. Not to mention, I received 1 item, not 2, with my second shipment. I went online to the company website, I entered my name, etc., it says I have no account. REALLY? Then why are you charging me hundreds of dollars? I chatted online with customer service, they were no help whatsoever.

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ********* I placed 2 orders for trial samples of Radiant Fused Cream Skin and Fresh Essence Eye Serum Skin at what was listed as the cost of $6.95 and $7.95 respectively. The terms and conditions listed on line indicated that after the trial period the full cost of the item ($124.97 each) would be charged to my account and I would be registered for shipments every 30 days of the items. It stated, however, "For all ********** transactions ONLY within 5 days you will receive an email requiring your respponse to activate the monthly auto-ship program."
      I never received any shipment following the original trial samples, and received no email about the program offering an opportunity to decline routine shipments. The wording in the Terms and Conditions (from which the above quoted section was copied) appears intentionally misleading seeming to indicate that charges to the account would be made after ********** purchasers had an opportunity to decline the offer. The website has three options for purchase of the items, 2 for direct purchase and 1 for a trial sample and the information for the items purchased indicates only that the trial price was $6.95 for one and $7.95 for the other, and shows a shipping cost of $0.00 for each.
      I received no follow-up email offering an opportunity to decline further shipments, and only found that my account was charged the full cost when my ********** statement arrived on ********* I contacted the company on **** demanding a refund of the original charged amount beyond the charges for $6.95 and $7.95. The call person (Ernest) was not cooperative and refused to refund the charges. I will be pursuing this through******** ******* ********** as a fraudulent charge based on misrepresentation of the information and apparently fasle statements in the company's Terms and Conditions.

      Business Response

      Date: 09/09/2022

      Consumer Response /* (450, 10, 2022/08/30) */
      A full refund of the charges to my account was made to my credit card. My complaint can be considered resolved.
      Thank you very much for your follow-up on this matter.
      ***************

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** 20212.

      I sought to make a onetime purchase but receive 2 products each month and am charged $119.73 and $124,97 each month. There does not seem to be any way to cancel a subscription or return merchandise. I have had to cancel my credit card to stop payments. I have not opened any of the bottles. I would like to return the products and get a refund, at least for the June a d July shipments,

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SEEKING REFUND OF THE FOLLOWING FOUR UNAUTHORIZED CHARGES, NONE OF WHICH MATCH THE COMPANY NAME.

      ****************************************************************************************************************************************************************************************************************************************

      I have contacted my bank and I am in the process of changing the card #.

    Radiant Beauty is NOT a BBB Accredited Business.

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