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Business Profile

Dentist

Fagan Timothy B DMD PC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a bill from this dentist for the first time. I have not been to this dentist since 20**. The bill indicates that I have missed an appointment and charges a ridiculous fee and then a $10 fee per month not paid. I have phone records indicating the date we called and cancelled the appointment that was scheduled. The appointment was scheduled for early 2024. We have lived in a different city since September of 20** so naturally we cancelled. We are just getting the bill which is threatening us with collection. No service was rendered and we did cancel the appointments.

    Business Response

    Date: 01/15/2025

    Appointments with our doctor and hygienists are reserved exclusively for each patient so that we can prepare and give each patient dedicated time.  As such, we have an office policy that requires a standard missed appointment fee to be applied to missed appointments or appointments cancelled without 24 hour notice.  We do make an effort to help patients by attempting reminder calls.  Any changes to appointments and contact with patients is automatically time and date stamped and conversations are noted.  We graciously offered to waive one of the missed appointment fees and any associated late fee for delinquent payment even though our records indicate conversations about address and an appointment was made and then confirmed after the stated move.  We respectfully agree that the patient will be a better fit at another office going forward. 

    Customer Answer

    Date: 01/15/2025


    Complaint: ********

    I am rejecting this response because:We called and cancelled our appointments.  I have a message from the dentists office admiring that they only “take notes” during phone calls and therefore cannot provide proof of our cancellation. It appears the dentist office did not take proper notes during our cancellation phone call. Also, we have had another dentist for the past year and half since, once again, we do not live in ******** any longer. This dentist wants me to pay for services not received.  

    Sincerely,
    ******* ******

Fagan Timothy B DMD PC is NOT a BBB Accredited Business.

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