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Business Profile

Ice

Ice House America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ice.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2023, I was visiting family for a wedding in *****, ******** and have insufficient cash for the desired amount and attempted to use "Ice2u" app as advertise on the machine to pay. Was unable to use the app and only purchase what amount I could with cash. I attempted emails and called and voicemail to no success on getting refunded and close my app account as I will no longer use it because there is no machine nearby my permanent residence. Texted owner of the machine and called the number provided on the app. No response and no one returned my voicemail nor did I reach any one other than one time but directed me to a voicemail. I am seeking a refund and cancellation of my account.

  • Initial Complaint

    Date:11/04/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On We*nes*ay November 2, 2022 I visite* an ***** on Bissonnet in Houston an* only purchase* one 18lb bag of ice. I calle* imme*iately an* also emaile* after loa*ing the bag into my car an* realizing that my ***** account ha* been charge* 3x for one 20lb bag of ice an* one extra 18lb bag of ice. I was tol* I woul* be contacte* the next business *ay which is Thurs*ay an* nobo*y calle* so I calle* Fri*ay November 4th to see what was going on an* was tol* there was nothing the representative coul* *o an* then he hung up on me. When I calle* back I was hung up on again. An* I trie* calling back several times an* coul* not get through as if my call ha* been blocke*. I finally got through again aroun* noon on November 4th an* was hung up on again. All I want is my 8.50 back.

    Business Response

    Date: 11/08/2022

     

    From:  
    Sent: Tues*ay, November 8, 2022 6:46 AM
    To:
    Subject: BBB Complaint #********

     

    While Ice House America, LL* is the manufacturer of the ice ven*ing machine in question, we *o not own an* operate the unit.  Performance of the unit is *epen*ent on the owner/operator of the unit. 

     

    Please notify complaintant that they shoul* contact the phone # on the unit to initiate a request for resolution.  I am very confi*ent that they will make this right.

     

    **** ** *******

    ***** ********* *******

    Ice House America, LLC

     

    * ************

    * ************

     

Ice House America is NOT a BBB Accredited Business.

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