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Business Profile

Online Retailer

Official SIM Unlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sim unlock on Thursday April 3 they advertise that it takes maximum 72 hours and they still didn’t do it.

    Business Response

    Date: 04/14/2025

    Dear BBB

    Please accept our apologies for the delay with this order, sometimes delays can occur with the unlocking servers which is why we have set an estimated 72 hour unlocking timeframe. The order in question has been  closed and refunded in full to assist in the closure of this complaint case swiftly.

    Regards

    Customer Answer

    Date: 04/15/2025

    Complaint: ********

    I am rejecting this response because: I didn’t want a refund I wanted my phone unlocked, I really need it done and I’ve been waiting a really long time.

    Sincerely,
    ****** *****

  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I specifically made a payment to have a phone unlocked. They said the process would take up to 72 hours and when I received my email saying that the order was complete they wanted another portion of money in order to actually unlock the phone. This company is purposely manipulating people into thinking that the price has shown at the beginning is what needs to be paid to unlock the phone but that is not true. Only after you pay them the first time they will inform you that you have to pay another portion link actually unlock the phone totaling out so about half of the value of the phone. Also the information they provide for the first payment is actually available already for free in various other websites. I need my money back or I will dispute this transaction for being fraudulent and misleading. I'm providing the misleading advertising in my photo.

    Business Response

    Date: 03/27/2025

    Dear BBB / Customer

    We are sorry the customer feels this way, our terms and conditions clearly explain the service however we have refunded the order and closed the order in full. The refund will clear within 2-4 business days to close this case and complaint.

    Kind Regards, 

    Emma

    Customer Answer

    Date: 04/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    ******* ********

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction ******2023. Paid $79.00 to have my phone unlocked. Plus $26.00 to start the process. The unlock did not happen. Got in touch with the company. They will not offer a 100% refund but they did offer 50%. I have been in touch with them since ******** with replies that it will be in my account in a few days. There has been no refund. I am so tired of dealing with them. Please help. I would like a complete refund. They are a bogus company.

  • Initial Complaint

    Date:03/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 24, 2024 I received an email from official sim unlock stating the following: Great News, We have now had confirmation that your phone unlock has been processed and confirmation will be emailed to you within 48 hours, please check your email or log in to your unique order live tracking profile which will be updated with the unlock confirmation shortly.. I never received the email. And on day 34 which is March 22, 2024 I emailed official SIM Unlock asking what the status was of my device carrier Unlock that I paid for and they informed me that The device has been rejected for unlock for being blocked. which is incorrect, and I only say that because they provided Me an option to be able to track my device Unlock and currently as I’m Doing this message When I click on track order it still states that the order is in progress and that it’s 95% complete. And on top of that I questioned why I received an email on the 24th A February from official SIM unlock Stating the following as mentioned above: Great News, We have now had confirmation that your phone unlock has been processed and confirmation will be emailed to you within 48 hours. So if they’re sending me confirmation that they have confirmation that my phone was unlocked and is processing and a confirmation email will be sent to me within 48 hours, but I never received that email. You would think they would have known at that time that “” The device has been rejected for unlock for being blocked.““ as per their statement to me, but that’s not the case I’ve asked for a full refund as per what their email stated that they would issue me if it was still not carrier unlocked within the 30 day mark. It’s now day 34 and it’s still in progress according to when I track the order, can you please help me get some kind of resolution and getting my full refund in the sum of $105.00

    Business Response

    Date: 03/22/2024

    Dear BBB / ******

    Please note that the order in question regarding the complaint ticket raised has already been closed and refunded in full.

    Kind Regards 

    Customer Support Team

Official SIM Unlock is NOT a BBB Accredited Business.

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