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Business Profile

Auto Services

CrossRoads Automotive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my vehicle towed to Crossroads Automotive when my car began to run hot. I spoke with a representative and they told me that I needed to have the water pump thermostat and hoses replaced. I paid and picked my vehicle up. Within an hour of driving from the shop. My vehicle started to leak again. I took it to an another shop as this shop was closed over the weekend. The shop that I went to was a sister company to this shop I was told. They then told me that I needed to have my radiator replaced. I got my radiator replaced. A few months later I get a cylinder misfire code and have it towed to a shop in the area. This shop tells me that I need to get a new engine. The head gasket was damaged. There was an issue with the car overheating and the thermostat must not be reading it. Then contact crossroads they were the ones who last worked on the thermostat. I was told by the representative that they never replaced my thermostat or the hoses only thing they replaced was the water pump. I Was told originally that they all needed to be replaced and were replaced. It also states it on my receipt. Which is what I paid for. On the receipt is specifically says that the water pump thermostat and hoses were replaced. They lied. If they had replaced those parts when they said they would like I paid for, I wouldnt need a new engine.

CrossRoads Automotive, LLC is NOT a BBB Accredited Business.

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