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Business Profile

Childrens Parties

The Princess & the Party

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens Parties.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 5 year old was recently diagnosed with ADHD and is very emotional and impulsive at times. She was told that due to her behavior she was not to come back again. About 6 months ago she came for a day and had some issues due to being the youngest so we waited until she matured some before we tried again. The first day she went it was perfect with no issues, the second day, she reacted emotionally to another little girl being mean to her and I was called to come get her. This was fine, I understand this. But she should have been able to come back the following week, especially since I prepaid for 5 days (2 the first week and 3 the week right after). I asked the owner for a refund and was told no refunds due to her behavior. She did not put her hands on anyone, she reacted emotionally and is working on these behaviors in therapy. I also learned from my daughter that there were some religious comments or conversations had that I was not aware of. This is a princess camp, not vacation ************* I asked for a refund twice and was disregarded completely.

The Princess & the Party is NOT a BBB Accredited Business.

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