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Business Profile

Customer Services

Chris Custom Upholstery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 6/11/2024, I went to Chris Custom Upholstery "Mastercraft Upholstery" to get my truck driver's seat foam repaired as the foam was sinking on the left side of the seat causing my body to lean to the drivers door. I asked him could he repair the foam and save the seat cover and he said yes. I explained my concern, showed him what was happening and asked him could he fix it. He said he could. I asked him to fix it.When I went back to pick the truck up at closing time, he made me pay him first without letting me look at the work. He had my truck parked way back in the back of the parking lot. I paid, drove the truck and noticed the very poor workmanship. The seat foam was 3 inches higher than the original seat, my knees rub the steering wheel, the foam is very hard and stiff (it hurts my bottom, uncomfortable...), the foam seat was flat like a bench (no lumbar side supports), the seat is still weak on the left or sinking too much on the left. I called and got a recording and left a message of the poor work but he never returned my call.I am asking for a refund as I must have the work done again. I am afraid to go back as I got damage to my truck hood and spray paint residue on my hood and top of the truck. I am sending before and after photos of the seat.

Chris Custom Upholstery is NOT a BBB Accredited Business.

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