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Business Profile

Eyelash Extensions

Amazing Lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 21, 2024 I visited the Amazing Lash Studio in ******, ** to get eye lash (extensions). I also signed up for the membership, which included 2 refill services with the "Pro". Overall I was not satisfied with the service provided because 1) the pro used Y lashes, and I specifically told her during the first appointment that I did not want those; however, she used them anyway. My intention was to finish up my 2 appointments from that membership and not return. I received calls from the studio asking me to schedule my next appointment, so I finally told them I was not planning to return. On December 3, 2024, I noticed a charge from Amazing Lash Studio for another $149 and I called to express to the manager that I did NOT want to renew. I requested a refund, but was told they would not process it because I would have needed to cancel 2 days prior to the auto renewal. They said I will have 2 credits for six months to use or gift, but I will not be using them or gifting the service to anyone. I just want my money refunded.

    Business Response

    Date: 12/27/2024

    Good Afternoon,

    I am the manager here at Amazing Lash Studio in ******, **. I have read over the complaint and have attached all the necessary documents needed, I personally spoke to the client and made aware we do require a 72- ******************************************************* the agreement form signed by Mrs. ******* Mrs. ******** termination form was requested, signed and sent back on 12/09/2024 and the auto renewal membership payment was paid on 12/02/2024 6 days before she requested termination. Due to not receiving the 72 - 48 hour notice for termination we are unable to process a refund for any previous services or membership payments. We did let her know she was more than welcome to use the credits as well as gift them to a friend or family member and they will be available to use up to *********************************** agreement form, however, we are not able to do a refund per our policy. I have also attached her signed termination form dated and signed as well as the completed termination dated and noted from my end. I will be available to answer or submit any documents you may need from my end.

    Thank you,

    ******* ****** (Studio Manager)

    Customer Answer

    Date: 01/13/2025

     
    Complaint: 22703813

    I am rejecting this response because: I am not interested in a credit or returning to the studio. As I explained to ********, I was not aware that I would be automatically charged for the membership or I would have been more explicit in expressing my displeasure with the services. I am requesting a full refund of $149.00.

    Sincerely,

    ******* ******

    Business Response

    Date: 01/28/2025

    Good afternoon, I have read the complaint and I have attached the Agreement form signed and dated by Mrs. ******* upon reading the agreement form signed, it states in the first paragraph in bold letters the membership automatically renews on a month to month base and states our cancellation policy also in bold letter in the 5 paragraph. As stated prior we will not be issuing a refund as we did not receive a required 72 - 48 hour cancellation notice with a signed termination form. Thank you.

Amazing Lash Studio is NOT a BBB Accredited Business.

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