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Business Profile

Pizza

Dominos Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a unknown charge show up on my card statement from this Dominos store in *********. I have never been there. I contacted this store on Sunday May 4th 2025 at approx 4 pm. I asked for a manger and some guy came to the phone never gave his name and was so rude and hateful and just flat out nasty attitude. I explained the situation and that I was also going through Stage 4 cancer treatment and during this time I was actually in ********** 100s of miles away for treatment. And that I contacted my bank and they stated since the charge was over 60 days old they could not file a dispute as disputed with there bank must be filed with 60 days of when the charge occured and stated this was due to there agreement with ****. And even if she was to file a dispute it would automatically be denied due to this policy. I explained all this to that guy and he continued to be extremely rude and hateful and even went as far as to say " what do you want me to do about I don't care and this isn't my problem it's yours " I have never seen a person so hateful, uncaring and rude. I called a few days later and talk to a girl and she said the general manager was ******* I think and she took my info and said she would call me back and took the charge info however after a week I've heard nothing from this business. My bank advised me to resolve this to reach out directly to the merchant and see if they would just reverse this charge and issue a refund credit as that would be the best option at this point.

Dominos Pizza is NOT a BBB Accredited Business.

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