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Business Profile

Rentals by Owner

Don's Condos (Don Cannon)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday 11/25/2022 I booked a Condo with Don ********************* ***** condos for $2699 5 nights for a 2br, 2ba deluxe condo for 12/28/2002-1/2/2023. He asked that i pay using apple cash. I made payments on the total and we left from ** to FL on 12/28 only to find out at 5:06 pm that ******* was oversold for that night. *** then made a reservation for two rooms for the night of the 28th Confirmation #s 80554ee016910 and 80554ee016911 I was told the plan was we could move into our condo the next day. 12/29 9:16 am i got a message he is still working on the condo but booked another room for 12/29-1/02/23 confirmation #s 80554ee016976 and 80554ee016977. so sorry for the inconvenience 1;35 still no condo and now the hotel is asking me for my credit card for incidentals. That seems fair, so I give it to them and let *** know who once again assures me that unless we order room service or the list the $200, $100 for each room will be refunded. The hotel now emails him another form for his **** he fills it out they give me my keys and I think all is well. 12/30 I message *** and ask once more if we will be getting into our condo. Again, I'm told the condo is oversold and if they get a cancellation he will let me know. Needless to say, we never got into our condo and to make matters even worse the hotel charged me $1840.96 for the room he was to have booked!! I've been contacting ***************** asking him to send in his receipt from the hotel which he told me he would do but never did and now I get zero response, Im currently out $1840.96 PLUS $2699.

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** charged me $1399 and sent a confirmation for a condo rental that he did not complete. I asked for a refund and he stopped returning emails, texts or phone calls. I have since found several others that he scammed, by not producing the condos at arrival or providing less than equal accommodations with no refunds. I can provide the confirmation sent to me, and texts showing he acknowledges the condo was not available.

Don's Condos (Don Cannon) is NOT a BBB Accredited Business.

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