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Business Profile

Utility Contractors

Newnan Utilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a customer. The billing address is *********************************************************************The address of the service that gets water and electricity from Newnan Utilities is ***************************************************************************** The last 4 digits of my social security number is 3264.I am enrolled to have statements mailed. I have not received them in months. They claim the **** is to blame. I have asked ******** ********, a supervisor who can be reached at ************ to please send me a photo of the PHYSICAL statement that goes in a window envelope to demonstrate that Newnan Utilities is doing their part by actually physically putting the statement together to be mailed out. Ms. ******** says these bills are mailed in ******** and that it is impossible to photograph an individual piece of mail. I asked her if they could just print it twice so a photograph can be taken and she claims they are unable to.This is an absolutely unacceptable response. Some creative thinking needs to occur to simply take a photograph of the physcial statement to prove that Newnan Utilities is doing their part by printing the statement and putting it in a window envelope.Otherwise, a solution needs to occur to ensure that I get my statements in the mail. Like I mentioned, I have not gotten my statements in the mail for months now.

    Business Response

    Date: 12/31/2024

    Newnan Utilities understands Mr. ********* concern, and has taken steps to ensure his statements are printed and mailed to him each month as per our policy:

    Verified his mailing address is correct
    Verified he has not opted for paperless billing
    Confirmed with our billing contractor that his statements are printed and mailed per their procedures and are not returned to them by **** for any reason

    As a solution, we have offered options available to all our customers:

    Select our paperless billing option, to receive statements via email and eliminate any risk of paper mail being lost or mishandled by ****
    Select our auto pay option

    Newnan Utilities has attempted to work with Mr. ******** to address his concerns and requests within reason. It is not an option to photograph the statement in the envelope before it is mailed out by our billing contractor, as they have provided substantive proof that the bill was printed and mailed to the correct address.

Newnan Utilities is NOT a BBB Accredited Business.

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