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Business Profile

Water Damage Restoration

SERVPRO of Troup-Coweta Counties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used ServPro of *****/Coweta in ************, ** for the mitigation of my home on 10/01/24. During the process of removing my flooring they put holes in my walls and well as damaged the bottom wood edge of my sofa. I made ******, **** and ****** aware of the holes immediately. I have text messages of them saying they would take care of them. Id asked for someone to come and fix the holes right away. It wasnt until I decided to use their reconstruction division to repair my home, that there was a plan to do so. However, due to lack of communication, having to track people down and no shows; I decided to terminate my contract with them on 11/18/24. Since then they have ignored my (and my insurance companys) attempts to have them repair the holes they created. My insurance company reached out to them on the 19th via email. No one responded. I emailed ******** on the 27th. She responded saying shed forwarded my email to all of the managers. Its been over a week since our initial attempt post termination and over a month since I first ask them to fix the damage. After having to chase, ask and be ignored. This is the next step, any other review platform and law institution. **** has stop responding to text or emails. ****** was a no call no show after having to following up asking him what day (no time given) then follow up to ask for a time only for no one to show up or call. ******** was dismissive, condescending and took no accountability that they dropped the ball. My decision to stop working with them and find someone that is capable is being used to spite me. They have chosen to not respond and correct the additional damage to my home cause my their floor removal machine. This has been a disappointing experience, adding to the an already stressful situation. Their motto is Like it Never Happened. They came and added to the damage and disappeared like it never even happened. Until I am acknowledged and made whole I will utilized additional sources.

    Business Response

    Date: 12/13/2024

    We have contacted Mrs **** and reviewed the damages with her at this time.  We prepared an estimate for the repair of said damages and offered to have a contractor come out and make needed repairs.  She has opted at this time to just be compensated monetarily and have her own contractor complete needed repairs.  We are scheduled to deliver check to homeowner on Monday 12/16/24.  This issue at that time should be resolved.  If there are any further questions please let me knows. 

SERVPRO of Troup-Coweta Counties is NOT a BBB Accredited Business.

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