Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Extended Warranty with Lowes on my ******* appliances. My wall oven combo (microwave and oven) both stoped working due to a main board burning out, (2nd time). I called Lowes on Jan 12, 2023, for a service repair. Cyberworld came out on January 31, 2023. The technicians had to remove both doors to the microwave and oven in order to pull the oven out of the cabinet. During this time the technicians scratched the bottom of the microwave door while removing the oven door. I called and sent pictures to Cyberworld, showing the before and after pictures before the last service call on, February 8, 2023. I have tried to resolve this matter with them and Lowes and neither will do anything about this. The manager at Cyberworld said there was no way the technician made the scratches. He said it was just normal wear and tear. I have a picture from my daughter's birthday, January 15, 2023, and you can see there is NO damages.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a ticket online thru *******.com on *********to have my stove repaired due to an error code. When I did that my credit card information was taken in the even that there was a charge for the repair. ******* contracts their work to Cyber World Electronics. An appointment was set for *****.2022. My stove began working again on 11.9.2022 and so I called Cyber World and cancelled the service repair appointment. On ***** at about 2:20 Mr. ***************** from Cyber World called to say that he was on his way to repair my stove, I told him that I didn't need him to come because my stove was working and I had cancelled the service repair appointment. ********** told me that my error code would return, my stove would stop working again and that this was a known issue and the repair would be a free warrantied repair so I should just let him come and do the repair. I clarified that it would be free and he confirmed so I had him come and do the repair. ********** gave us a receipt for no charge, saying the repair was in warranty and we were done. 2 days later I get a receipt from ******* that I was charged ****** for the repair. I called Cyber World, they said they didn't make the charge, ******* did. ******* said that they make charges based on what Cyber World tells them and in order to get a refund I would have to file a claim with ******* and that they have this issue with Cyber World all the time. I called over several days for a week and couldn't get anyone on the phone at Cyber World, I have even emailed. I finally got someone on 11.30.2022 and she told me that she was opening a claim and would call me back later that day. It's 12.6.2022 and I still have not heard from anyone and still can't get anyone on the phone at Cyber World, we have even tried calling the technician that came to our house to do the repair and the person that he gave us to call is not listed in the directory. I would never have allowed ********** to come if I knew I would be charged for the repair.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was dispatched to my home on 08.31.2022 by ******* to fix a refrigerator. The incorrect part was sent to them (according to the tech). The company texted me a few days later to tell me they could not fix the refrigerator and that I needed to contact *******. I have contacted ******* almost every day to seek a refund for my refrigerator, however, ******* states that this company NEVER UPDATED THE SYSTEM WITH AN "f" CODE. Now I cannot get anywhere without this code. I have called the company. ******* has called the company I have emailed the company and received NO response. This was ticket **********.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called customer ********************** because appliance was not working properly about a few days later Cyber World authorized ******* repair center sent agent out to access product. 1st repair man said a part was needed and that would fix the problem. He left order ticket and said when the part comes in someone will call me to fix the problem. On September 2, 2022 second repair man (different from 1st) came out to repair the appliance which is a ******* refrigerator with French Doors. The technician started the repairs and he had another person I believe he may have been teaching but I am not too sure. After some time went by I here the repair man ***** on the phone not sure who he called but the conversation went as follows; I was placing on the new part and I accidentally broke (?) and i can try to weld it together but the part is now too short to fix, what should I do. I waited to see what was going on. I just figured he couldnt add the new part and the fridge would still be in the same state but it was not it was in a worse state. It was not working at all after this mistake. The repair man ***** told me that he had contacted someone and made a claim and I would be hearing from them soon to get a new fridge delivered all i had to do was give the claim number when they call me. He said the fridge is under warranty there is no problem. I asked him what about my food that was in the fridge he responded. He was only a repair man he doesnt know about that contact customer **********************. I waited and did not hear from ******* and it had been 5 days without a fridge so I called and I was told that they were not replacing the fridge and they could give me a voucher for ******* for another ******* product. I let them know if the fridge was under warranty why are you not replacing it? I said I l the repair man said it would be replaced. I called the main office and the manager is refusing to talk to me. I called the repair man ***** and he said he is just s repair man.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 21st the Repair tech ************************* deemed my dishwasher damaged by me.. ( Astecical damage)on the second visit which aperrantly voided any kind of parts or warranty repair by ********* he came evaluated and ordered parts from ******* all under a open warranty ticket.. ******* was going to cover the parts and labor.. ***** told me these units are problematic and that he will recommend replacing the unit to *********. he made the promise of replacing it and he said it would be ***** hours and they would contact me with a replacement or prorated check to purchase another unit.. so 2 day goes by and I text ***** and he said give it another *****hrs.. ok... so after that I called ******* and they were telling me I pried open my dishwasher with a butter knife which was not true.. I showed ***** what he asked me to show him on the first visit.. so now ******* will not repair my dishwasher just at a year old.. nor will they furnish the parts.. cost me ****** for a repair that he should have done to begin with it took the other repair guy 15 minutes to fix.. it was a main control curicut board .. (it took me several days and calls to get this manager on the phone) Cyber world *************** the manager told me he wasn't going to resolve the situation that he didn't care that it cost me ****** (when his company could have fixed it and ******* was going to pick up the tab on the repair).. he was kind of rude and hung up the phone on me.. he told me it was my problem.. and had nothing to do with him or his company when his repair tech lied basically to get out of working on it. So instead of making any kind of good faith gesture he said what's done is done and that's it he was not going to do and hung up the phone he didn't care because apparently the owner is probably unaware of his handling of the business.. he should be informed.. I asked for the name and contact information of the owner and he refused and told me he was out of the country and couldn't be contacted