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Business Profile

Billiard Supplies

PoolTables.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billiard Supplies.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Dawn W

    Date: 07/17/2024

    Dawn W

    Date: 07/17/2024

    I ordered a pool table on April 20th. After 2 weeks an individual called and said they were out of stock and did I want a different table. Given it was not my decision alone I had to pause for a family decision. The person offered to give me a discount for the inconvenience. Initially we were told if we waited the table would be delivered in June. We agreed to wait and no further mention of a discount was offered. June came and went no table. All along no update and no correspondence from the sales area or email.even I sent another email. Return information now indicated July due to no team to assemble table. Told to wait for a call from delivery. No names, no contact, no information to work with. No table, no further details, no anpologies annd no confirmation ,April to July is unacceptable and poor customer service makes it worse.

    PoolTables.com

    Date: 07/22/2024

    Dear ****************,


    We sincerely apologize for the lengthy delays in our supply chain and the poor customer service you have experienced. This is truly unacceptable, and we deeply regret any inconvenience it has caused.


    I understand that your installation has been scheduled for Monday, 7/29. I will ensure that ***** takes care of the discount that was mentioned but inadvertently overlooked.
    We deeply appreciate your patience and understanding as we work to resolve this matter to your satisfaction.


    Kind regards,
    *************************
    Category Director

  • Rashid A

    Date: 07/10/2024

    Rashid A

    Date: 07/10/2024

    Absolutely ***************** Dont buy from them. They have not been able to get my stuff delivered and installed for now 2 months. Every time i call them they have the same excuse we cant get hold of installer, than why do you have that installer. is he working for free? i am paying 600$ just for installation. They gave me installers number who never picks up the phone. Excuses excuses excuses. If you want to waste your time on the phone with one the most rude customer service, who have no idea how to talk to customers incase something goes wrong. Go ahead and buy from them.

    PoolTables.com

    Date: 07/12/2024

    Dear ****************,I want to extend my sincerest apologies for the frustration and inconvenience youve experienced with our service. Your feedback is incredibly valuable to us, and I'm sorry to hear that we have not met your expectations.I understand your disappointment regarding the delay in your delivery and installation, as well as the lack of communication from our team and the installer. This is not the standard of service we strive to provide, and I assure you that we are taking your concerns very seriously.We have identified the issue causing the holdup: the felt for your pool table was lost in transit. We have shipped a replacement, which is scheduled to arrive on Monday, July 15th, in the afternoon. The installer has offered his first available date for installation, which is Saturday, July 20th.Additionally, as a gesture of goodwill for the inconvenience caused, we have provided you with a heavy-duty pool table cover, which Im glad to hear you have accepted.To ensure this matter is resolved to your satisfaction, I will personally oversee the installation process and ensure that you are kept fully informed. Our goal is to have your installation completed promptly and to provide a better customer service experience moving forward.Please expect a call from our team within the next 24 hours to confirm the details and finalize the installation appointment. If you have any further concerns or questions, feel free to reach out to me directly at ********************.Thank you for bringing this to our attention and for giving us the opportunity to make things right.Sincerely,************************* Category Director ********************

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