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Business Profile

Car Stereos

SK Custom Car Audio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a stereo from this company that was supposed to be new. I paid $8k for this stereo and when I received it, it never worked properly. I took it back to SK for them to fix it and when they returned it the stereo was worse and when I drove off the stereo stopped working. I called them the next morning and they told me because I made a negative review on ****** they would void my warranty and pretty much told me there was nothing they would do anymore. To make matters worse, they told me they would give me a credit for my old stereo and when i took my truck back to fix the new stereo they gave me my old stereo back and told me I need to pay $500 more and they actually stole pieces from my old stereo. So now I am out of $8k and have two bad stereo systems.

    Business Response

    Date: 04/10/2023

    We have taken care of ************** and have came to a conclusion on this matter. He has advised me to ask that you contact him so that he can insure that this matter has been closed. If anything else is needed from my end please let me know. Thank you!

    Customer Answer

    Date: 04/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has satisfactory resolved our issue.  

    Sincerely,

    ***********************

SK Custom Car Audio is NOT a BBB Accredited Business.

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