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Business Profile

Collection Attorneys

Coulter & Sierra LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/14/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21434765

    I am rejecting this response because:

    it is true that I was not directly your client. However, an offer had been made to me to settle a dispute with your client. In that offer, a certain amount of lawyers fees were part of what I had to pay. I was told that this offer was good up until a certain date. Then, because I emailed your paralegal *************************** (at her instruction) prior to the expiration of the initial offer, she raised the legal fees within the offer, and threatened to continue use raising them if I continued to ask questions regarding my the emails. 

    I reported you to the BBB because I was offered a deal which was good up until a certain date. I had clarifying questions regarding that deal prior to the deadline, and was instructed by your staff to send them via email. Then, without warning, they altered the deal, charging me increased lawyers fees this seems to be in extremely bad faith. And, besides blurring the line between whether Im your client or defendant (since Im somehow responsible for paying legal fees the way a client would), your paralegal chose to alter the numbers of the offer and upcharge me rather than honoring the offer as it was written/sent by your official client. Im not even sure if thats legal on her part, but she made it clear that if I asked more questions regarding the charges, she would charge me even more. In my estimation, ******************** actions were specious and unethical.

    I agreed in my settlement to pay a specific number of legal fees (as given in the offer). At no point did I agree to incur all legal fees going forward. 

    Sincerely,

    *****************************

    Business Response

    Date: 03/21/2024

    This individual is not a client of our firm. 

Coulter & Sierra LLC is NOT a BBB Accredited Business.

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